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For Companies At a Glance
- Tasks: Lead a team to enhance service quality and streamline operations.
- Company: Join a prestigious company in Peterborough known for its commitment to excellence.
- Benefits: Enjoy hybrid working, private medical cover, and wellness perks.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Looking for confident leaders with strong organisational skills.
- Other info: Flexible working options and opportunities for long service awards.
The predicted salary is between 36000 - 54000 £ per year.
Location: Peterborough
Salary: Up to £45,000
Hours: Monday to Friday, 08:30–17:30
Hybrid Working: 1 day from home per week after probation
Employee Benefits Include:
- Private Medical Cover with Bupa Health Shield – Additional health and wellbeing support
- Reward Gateway – Access to discounts and wellness perks
- Enhanced Pension Scheme
- Life Assurance
- Holiday Buy-Back Scheme
- 21 Days Holiday + Bank Holidays (increasing with service)
- Long Service Awards
- 24/7 Employee Assistance Programme (EAP)
- Free parking
- Flexible working (Hybrid) offered
About the Role
Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration. This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions.
Key Responsibilities:
- Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service
- Oversee the scheduling of engineer workloads and preventative maintenance
- Monitor performance and ensure SLA adherence
- Manage compliance documentation and key reporting (FRA, Gas, and Metering records)
- Centralise workflows and drive consistency across all admin functions
- Support and mentor team members to ensure a cohesive, high-performing team
Service Delivery Manager employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Delivery Manager. Understanding the nuances of leading a Helpdesk Administrator team and managing compliance documentation will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the field of service delivery management. Engaging with current or former Service Delivery Managers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Being able to articulate your experience in improving collaboration and service quality will set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of our client in Peterborough. Tailoring your approach to align with their ethos can make a significant impact during interviews, demonstrating that you're not just a fit for the role, but also for the organisation.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Delivery Manager role. Focus on leadership, operational administration, and any experience with helpdesk management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've improved service quality or team performance in previous positions.
Highlight Key Responsibilities: In your application, emphasise your ability to lead teams, manage compliance documentation, and ensure SLA adherence. Use metrics or achievements to demonstrate your impact in these areas.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate your ability to lead and support teams. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you foster collaboration.
✨Understand the Role's Key Responsibilities
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to discuss how your experience aligns with overseeing scheduling, monitoring performance, and managing compliance documentation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you've had to centralise workflows or improve service quality, and be prepared to explain your thought process.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Share examples of how you've successfully managed multiple tasks or projects simultaneously, ensuring timely delivery and adherence to service level agreements (SLAs).
