Client Care Advisor- French Speaking

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Client Care Advisor- French Speaking, London

Client: Tiffany & Co.

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference:

1311d4dba2c6

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

The Client Care Advisor is a highly skilled, contact centre based individual responsible for managing diverse customer needs, including new sales opportunities, client relationship building to encourage repeat purchases, after-sales support, and general inquiries within a luxury omni-channel environment (including Personal Shopping, E-Commerce, Customer Service, and Retail).

The Client Care Advisor aims to provide an exceptional Tiffany Experience by being a brand advocate delivering the highest service levels to every client and developing strong, lasting client relationships.

Fluent in Spanish, French, and English to:

• Build enduring client relationships and inspire loyalty by creating a warm welcome and providing a personal service that makes clients feel truly valued, differentiating Tiffany & Co. from competitors.
• Act as a trusted authority and honor commitments to reduce client effort in inquiries or issue resolution.
• Be curious and interested in the product range, regularly refreshing knowledge.
• Uphold integrity and accountability of internal departments and processes to resolve dissatisfaction and build confidence and loyalty.
• Be familiar with the customer journey to ensure relevant and accurate responses.
• Demonstrate emotional intelligence in escalation of service issues.

Additional responsibilities include:

• Gain and grow market share through strategic selling skills, executing sales opportunities, and following up on inquiries for future sales.
• Utilize cross-selling, up-selling, and promote add-on and personalization opportunities to maximize customer value.
• Focus on conversion rate and transaction value metrics, suggesting improvements.

Efficiency and Productivity:

• Respond to customer needs efficiently, accurately, and promptly.
• Manage calls, correspondence, and adhere to business policies in a multi-system environment.
• Meet departmental KPIs.

Clienteling:

• Cultivate and maintain client relationships to build a relevant client portfolio.
• Celebrate milestones to maximize opportunities for memorable experiences and repeat purchases.

Requirements:

• Superior communication and interpersonal skills.
• French speaking and writing proficiency.
• Previous sales or service experience in retail or contact centers.
• Familiarity with website technology, navigation, and e-commerce terminology.
• Flexibility with work schedule, including weekends as required.
• Authorization to work and reside in the UK.

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