Senior Technical Engineer

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Job Description
Sheffield- 3 Days a Week
Super urgent- Immediate -1-week NP only
Windows
Mandatory Skills : MuleSoft/Postman Experience, WebSphere Admin.
Experience : 5-8 Years .
Detailed Job Description
Role: Senior Technical Engineer
Experience
Extensive experience with Microsoft Windows in financial / regulated organizations
Interact with application teams and other infrastructure teams
Understanding of functional requirements and translation of business requirements into technical specifications
Proactively identify problem situations and resolve to give maximum customer satisfaction.
Participate in stakeholder/delivery team calls.
Demonstrate analytical and problem management skills.
Suggest & implement best-in-call industry practices in the projects, as applicable.
Technical Skills
Shall be proficient in Windows Operating System and Microsoft Cluster environments
Have experience of DevOps tools, orchestration, and configuration management on Ansible/Jenkins/Puppet.
Have good experience of scripting in Python/Shell for data management tasks.
Experience of VMware/ Virtualization/ Hypervisor
Knowledge of networking and how it relates to the OS – TCP/IP, port management, firewalls
Should have Mulesoft/Postman experience.
Development of APIs and integration with Ansible playbooks etc
What additional skills will be good to have? (List out good to have skills and certifications)
Git
Agile
SCCM/MECM
Major Challenges of the Role.
Understanding the product in detail including but not limited to the components used and their integration
Suggest improvement ideas to make the product better and easy to use
Work with the stakeholders/Delivery teams to understand the current status/requirements and provide clarity
Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
• Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
• Conduct technology capacity planning by reviewing the current and future requirements
• Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Manage the day-to-day operations of the tower

• Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
• Forecast talent requirements as per the current and future business needs
• Hire adequate and right resources for the team
• Train direct reportees to make right recruitment and selection decisions

Talent Management

• Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
• Build an internal talent pool of HiPos and ensure their career progression within the organization
• Promote diversity in leadership positions

Performance Management

• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
• Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement within the team
• Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
• Exercise employee recognition and appreciation .

Deliver
No
Performance Parameter
Measure
1
Operations of the tower
SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2
New projects
Timely delivery
Avoid unauthorised changes
No formal escalations

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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