General Sales Manager

Hours: Full time, 45 hours per week

Salary: Competitive basic salary with a generous OTE and bonus scheme, plus use of one of the latest vehicles

Benefits: 25 days annual leave plus bank holidays, Employee Assistance Programme, Discounted Car Purchase Scheme & Colleague Car Benefit Offers, life assurance and pension scheme

Who we are

Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group. We operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe.

The Role

We are seeking an experienced General Sales Manager to join Marshall Motor Group and lead our sales team at our Volkswagen store based in Milton Keynes. This role will see you use your sales management experience to lead the team in delivering good outcomes for our customers. Reporting to the Head of Business, this is a fantastic opportunity to join a leading automotive group whilst representing an amazing brand. You oversee a team of Sales Executives and a Transaction Manager, the team oversee both New and Used Vehicle Sales. We are looking for someone to drive the team and Business forward. Must have previous experience in budgeting and forecasts.

What do I do?

• Managing the Sales Executives and Transaction Manager.
• Motivating the team to deliver good outcomes for customers as well as achieving weekly sales targets on vehicles, finance and insurance products.
• Liaising with customers, both face-to-face and by phone/email.
• Dealing with customer complaints in an efficient and effective manner.
• Working to promote vehicles and services on offer in the dealership and online.
• Ensuring excellent customer service that results in good customer outcomes is consistently recognised in high customer satisfaction index scores.
• Collating finance proposals for customers which are in the best interests of the customer.

What do I need?

To be successful in this role, you will have previous experience as a sales manager within the automotive industry with main dealership experience. In addition to your experience, you will demonstrate the following:

• Excellent relationship building skills with internal and external stakeholders.
• Ability to lead and motivate a team to achieve both quality & quantity goals.
• A calm and professional manner.
• A commitment to the Marshall Values of People, Customers, Integrity and Innovation.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.