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- Tasks: As a JIRA Administrator, optimise our JIRA cloud environment and support teams with best practices.
- Company: Join Lifeplus, a leader in holistic wellbeing, dedicated to creating a legacy of wellness for all.
- Benefits: Enjoy hybrid working options, a supportive community, and opportunities for personal growth.
- Why this job: Be part of a dynamic team driving innovation and efficiency in a fun, diverse workplace.
- Qualifications: Experience in JIRA administration, strong communication skills, and a collaborative mindset are essential.
- Other info: This role offers flexibility and the chance to make a real impact across the organisation.
The predicted salary is between 36000 - 60000 £ per year.
Established over 30 years ago here at Lifeplus, our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them. We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing. At Lifeplus, we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.
As a Jira Administrator, you will play a key part in our adoption of JIRA cloud from legacy Jira on-premise; ensuring our Jira environment is optimised for success. You will work closely with business groups to support, gather requirements, improve processes, and troubleshoot system issues.
We’re looking for a forward-thinking individual to drive improvements and efficiencies in the adoption of JIRA cloud across Lifeplus as we move away from JIRA on-premise, for IT teams as well as the Change Management Office. You will engage with teams across all business groups, finding opportunities to educate, support, promote consistency, embed new features & methodologies; ultimately enabling Lifeplus teams to do great things! Leveraging our 365 platform wherever possible through integrations is key.
The role will include but is not limited to:
- Provide ongoing user support and training for Jira best practices to beginners as well as our more experienced users.
- Collaborate with teams to gather requirements and improve processes.
- Troubleshoot and resolve issues related to Jira functionality.
- Support our change portfolio through configuring and maintaining Jira projects, workflows, and permissions across all change initiatives.
- Creation of JIRA dashboards and reports for change initiatives and resource managers as well as support for reporting at the change portfolio level.
- Guiding people across Lifeplus on how they can use Jira to meet their team’s requirements.
- Guiding our support team on how to address complicated requests and taking decisions to facilitate the right outcomes.
- Documenting our configuration and change management.
Candidate Profile:
- Proven experience in Jira administration.
- Strong understanding and hands-on experience of creation and maintenance of Jira workflows, dashboards, reports and permissions.
- Excellent communication and problem-solving skills.
- Ability to work collaboratively with teams.
- Knowledge/experience in advanced search using Jira Query Language.
- Excellent communication skills; excel in establishing relationships, take pride in earning trust and building a reputation as a go-to person in the JIRA space.
- Be able to create learning material, use Atlassian university/pre-created material and deliver user training.
- Be able to collaborate across technical and non-technical teams, breaking down barriers to ensure people, requirements and commitments are aligned.
- To have a background in configuring and administering Jira products.
- To be analytical. Proactively seek opportunities, involve teams, design solutions, document processes, gain sign-off and collaborate effectively through to completion, showing superb attention to detail.
- Have leadership skills. You are comfortable being the expert in the room and having others looking to you for technical direction and decisions.
- You welcome a challenge and question the status quo, striving to recommend and implement quality improvements.
Hours and Days: Monday to Friday, 37.5 hours per week
Location: Lifeplus House, Little End Road, St Neots, PE19 8JH. Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
The responsibilities and attributes listed above are indicative; they are not exhaustive and are not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
Please note: The successful applicant will be required to undertake a criminal record check. Please advise us in advance if you have any special requirements if you are asked to attend an interview.
Contact Detail:
Lifeplus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JIRA Administrator
✨Tip Number 1
Familiarise yourself with JIRA cloud features and functionalities. Since the role involves transitioning from JIRA on-premise to cloud, having hands-on experience with the cloud version will give you a significant edge.
✨Tip Number 2
Network with current JIRA users or administrators. Engaging with professionals in the field can provide insights into best practices and common challenges, which you can discuss during your interview.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Think of specific examples where you've successfully resolved JIRA-related issues or improved workflows, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Highlight your communication skills. Since the role requires collaboration across various teams, be ready to discuss how you've effectively communicated technical information to non-technical stakeholders in the past.
We think you need these skills to ace JIRA Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the JIRA Administrator position at Lifeplus. Tailor your application to highlight your relevant experience in Jira administration and your ability to improve processes.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience with Jira, including specific examples of how you've created and maintained workflows, dashboards, and reports. Mention any training or support you've provided to users, as this aligns with the job's focus on user support.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to collaborate with both technical and non-technical teams. Provide examples of how you've built relationships and earned trust in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses Lifeplus directly. Discuss your passion for holistic wellbeing and how your skills can contribute to their mission. Mention your proactive approach to problem-solving and your willingness to challenge the status quo.
How to prepare for a job interview at Lifeplus
✨Showcase Your JIRA Expertise
Make sure to highlight your proven experience in JIRA administration during the interview. Be prepared to discuss specific workflows, dashboards, and reports you've created or maintained, as this will demonstrate your hands-on knowledge and suitability for the role.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, especially when explaining complex JIRA functionalities or processes. This will help you establish rapport with the interviewers and showcase your ability to collaborate effectively.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of examples where you've successfully troubleshot JIRA issues or improved processes. This will illustrate your analytical skills and proactive approach to challenges.
✨Demonstrate Leadership Qualities
As a JIRA Administrator, you'll be seen as an expert by your colleagues. Be ready to discuss instances where you've taken the lead on projects or guided teams through technical decisions. Highlighting your leadership skills will show that you're comfortable being the go-to person in the JIRA space.
