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- Tasks: Support students with loan applications and answer their queries in a vibrant contact centre.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for its commitment to excellence.
- Benefits: Enjoy paid training, employee perks, and fun company events like summer parties with free food!
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: People skills, confidence with PCs, and resilience in handling challenging calls are essential.
- Other info: This is a full-time, onsite role with flexible shifts from Monday to Friday.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students making a loan application for university. You will be supporting students and family members about payments, eligibility, funding, and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Here are the details:
- Role: Customer Service Specialist
- Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
- Contract: Permanent
- Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.
- Salary: ÂŁ12.21 per hour
- Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
- Start Date: 14th and 21st July 2025
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you?
- People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination, along with achieving Quality and Average handling time targets.
- The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift.
- Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connection which is connected direct to the router via ethernet cable.
What will we give you?
- Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”.
- Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- The chance to showcase your skills and fast track your career through our internal progression path.
- Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location.
- Employee Assistance Programme and Help at hand.
- 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app.
- Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions.
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline).
- Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
- Eye Care Vouchers.
- Target driven incentives and Prizes.
- Employee Engagement activities.
- Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys, Hello Fresh – 65% off, Cinema Perks – up to 44% off, Samsung – 20% off, HP – up to 40% off, Virgin Media discounts available, EE discounts available, Look Fantastic – 22% off, Fitbit – up to 20%, Garmin – up to 40 %, Expedia – up to 30%, Booking.com – up to 60%, TUI discounts available, Fragrance Shop – 16% off, Free Online Fitness Classes on Thursdays.
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Representative - SLC employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - SLC
✨Tip Number 1
Familiarise yourself with the Student Loans process. Understanding the common queries and concerns students have about loans will help you engage more effectively during interviews and demonstrate your commitment to supporting their academic futures.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios. This will prepare you for handling a variety of calls, especially challenging ones, and show that you can maintain a positive attitude under pressure.
✨Tip Number 3
Research Teleperformance and its values. Being able to articulate why you want to work for us and how your personal values align with our mission will make you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the role and gives you a chance to learn more about the company culture and expectations, which can help you decide if it's the right fit for you.
We think you need these skills to ace Customer Service Representative - SLC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Representative role. Emphasise your people skills, ability to handle challenging situations, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your understanding of the role. Mention specific examples of how you've successfully built relationships or resolved issues in past roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as multitasking, resilience, and effective communication. Use specific examples to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Teleperformance
✨Showcase Your People Skills
As a Customer Service Representative, your ability to build relationships is key. During the interview, share examples of how you've successfully interacted with customers in the past, especially in challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you would handle difficult calls or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your resilience and determination.
✨Familiarise Yourself with the Role
Understand the specifics of the Customer Service Specialist role, including the types of queries you might receive. Research common issues students face with loans and think about how you would address them.
✨Prepare for Virtual Training Insights
Since the role involves virtual training, be ready to discuss your experience with online learning. Highlight your focus and engagement skills, as well as any previous experiences that demonstrate your ability to learn in a virtual environment.
