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- Tasks: Lead customer service as a Senior Travel Consultant, managing complex travel needs.
- Company: Join Northern Marine, a leader in marine and offshore travel solutions.
- Benefits: Enjoy hybrid working options and opportunities for mentorship and growth.
- Why this job: Shape exceptional travel experiences while mentoring others in a dynamic environment.
- Qualifications: HND/HNC level education with expertise in marine/offshore travel and GDS proficiency.
- Other info: Proficiency in foreign languages is a plus; embrace new technologies.
The predicted salary is between 36000 - 60000 £ per year.
The role of a Senior Travel Consultant represents the epitome of our customer-centric culture by providing the highest level of care and customer service. Building on the foundation of the Travel Consultant position, the Senior Travel Consultant creates the highest level of customer experience. The competent utilisation of communication methods and travel technologies supports clients with complex travel needs, inspiring trust through confident travel support. The expertise of the Senior Travel Consultant extends beyond individual customer enquiries, encompassing the seamless coordination of complex marine and offshore itineraries, resolution of urgent travel challenges, and informed destination advice. The role enhances team performance through mentorship, acting as a role model when adapting to new technologies and mentoring newer members of the team. In essence, the impact of the Senior Travel Consultant shapes exceptional travel experiences that define the company’s value proposition.
Key Responsibilities
- Marine & Offshore / International Corporate Travel Expertise: Leverage an understanding of marine and offshore crew changes or international corporate travel to provide specialised travel solutions for complex international travel.
- Productivity: Able to handle high volumes of complex transactions efficiently and accurately, adhering to customer SLAs.
- Customer Feedback: Seek and share feedback from customers to continually improve our service offerings.
- Emergency Resolution: Assume a leadership role in addressing emergency situations and disruption, ensuring prompt solutions for travellers and communication with customers.
- Supplier Knowledge: Develop an in-depth understanding of airlines, airfares, routes, and other travel-related suppliers.
- Technology: Demonstrate high level of competency with travel technologies to offer customers a wide range of content and efficient solutions.
- Customer Relationship Management: Nurture long-lasting relationships with customers, demonstrating a thorough understanding of their unique requirements and preferences.
- Customer Meetings and Engagement: Attend customer review meetings and pitches to prospective customers to represent and showcase operational expertise.
- Best Practices: Serve as a role model by consistently following and encouraging best practices as defined by the company to ensure consistent service.
- New Customer Acquisition: Engage with potential new customers during initial contact to provide quotations and supports which instils confidence and trust in our service.
- Adaptability: Embrace new technologies and advocate the adoption of new innovative solutions which enhance our service.
- Mentoring: Actively mentor junior colleagues, sharing your insights and experience to promote their growth and development within the company.
Candidate Requirements
Essential
- Educated to an HND/HNC level
- Expertise in handling marine/offshore crew changes or complex international corporate travel.
- In-depth knowledge of travel suppliers.
- Highly proficient utilising the GDS.
- The ability to build and maintain long-lasting customer relationships.
- The capability to handle emergency situations effectively.
- Skills for mentorship within the team.
Desirable
- Proficiency in one or more foreign languages is valuable.
The role offers the opportunity for Hybrid working and is dependent on commercial demands.
Senior Travel Consultant - Aberdeen Aberdeen employer: Northern Marine
Contact Detail:
Northern Marine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Travel Consultant - Aberdeen Aberdeen
✨Tip Number 1
Familiarise yourself with the latest travel technologies and GDS systems, as proficiency in these tools is crucial for a Senior Travel Consultant. Consider taking online courses or certifications to enhance your skills and demonstrate your commitment to staying updated.
✨Tip Number 2
Network with professionals in the marine and offshore travel sector. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Showcase your ability to handle complex travel scenarios by preparing examples of past experiences where you successfully resolved urgent travel challenges. This will highlight your problem-solving skills during any interviews.
✨Tip Number 4
Emphasise your mentorship experience when engaging with us. Share specific instances where you've guided junior colleagues, as this aligns with our values and demonstrates your leadership potential within the team.
We think you need these skills to ace Senior Travel Consultant - Aberdeen Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in marine and offshore travel, as well as your proficiency with GDS. Emphasise any relevant roles where you've handled complex international travel or emergency situations.
Craft a Compelling Cover Letter: In your cover letter, showcase your customer-centric approach and how you’ve successfully built long-lasting relationships with clients. Mention specific examples of how you've resolved travel challenges or mentored colleagues.
Highlight Relevant Skills: Clearly outline your skills related to mentorship, technology adoption, and customer relationship management. Use bullet points for clarity and ensure they align with the key responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Travel Consultant role.
How to prepare for a job interview at Northern Marine
✨Showcase Your Expertise
Be prepared to discuss your experience with marine and offshore crew changes or complex international corporate travel. Highlight specific examples where you successfully managed challenging itineraries or resolved urgent travel issues.
✨Demonstrate Customer-Centricity
Since the role emphasises customer service, share instances where you went above and beyond for clients. Discuss how you build and maintain long-lasting relationships, and be ready to explain how you gather and implement customer feedback.
✨Familiarise Yourself with Travel Technologies
Make sure you are well-versed in the travel technologies and GDS systems relevant to the role. Be ready to discuss how you have used these tools to enhance customer experiences and streamline processes.
✨Emphasise Mentorship Skills
As a Senior Travel Consultant, mentoring is key. Prepare to talk about your experience in guiding junior colleagues, sharing insights, and promoting best practices within a team setting.
