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- Tasks: Join our operations team to manage reservations and build client relationships.
- Company: A leading service provider in the travel industry, expanding rapidly.
- Benefits: Enjoy a competitive salary, hybrid work options, and exciting events.
- Why this job: Experience the thrill of travel while developing your skills in a dynamic environment.
- Qualifications: Fluent in French with excellent communication and customer service skills.
- Other info: Opportunity to attend events and experience attractions firsthand.
The predicted salary is between 22000 - 25000 £ per year.
Are you based in Kent? Are you a fluent French speaker? Do you have experience within the Hospitality / Travel Industry and looking for your next exciting Kent based role? We have the role for you!
We are working with a leading service provider to the travel industry and due to expansion an opportunity has arisen to join their operations team, where you will be engaging directly with our B2B customers and fulfilling their reservation and admission requirements.
Role Profile:- Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing
- Making group bookings for restaurants and attractions throughout the UK and Northern Europe
- Providing booking advice and assistance to our tour operator and consumer clients and suppliers
- Identifying, engaging, negotiating and onboarding new supply partners
- Building and maintaining strong relationships with clients and suppliers
- Pro-actively developing and maintaining knowledge of our product ranges by attending events and trips to experience the product we offer. Some of these will be in the evening and allow you to experience the shows, attractions and venues we are offering.
- Confident, polite and professional telephone manner
- French speaking
- Strong written and verbal communication skills
- Excellent customer service skills
- Ability to work with a sense of urgency and meet deadlines
- Demonstrate excellent attention to detail
- Computer literate - training will be provided on our in-house system
- Numeracy skills
- Interest in food, restaurants and other leisure products
- Salary - £22,000 - £25,000
- Permanent/Hybrid (Gravesend)
- Hours: 9:00 am to 5:30 pm (1 hour lunch), 5 days a week
- Full-time, Permanent
Interested? Please click APPLY or contact joe@traveltraderecruitment.co.uk
Operations Executive employer: Travel Trade Recruitment
Contact Detail:
Travel Trade Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Make sure to highlight your experience in the hospitality or travel industry during any networking opportunities. Attend local events or meetups related to travel and hospitality in Kent, as this can help you connect with potential employers and learn more about the industry.
✨Tip Number 2
Brush up on your French language skills, especially in a business context. Practising common phrases used in customer service can give you an edge when engaging with B2B customers who speak French.
✨Tip Number 3
Research the company and its product offerings thoroughly. Understanding their services and being able to discuss them confidently will demonstrate your genuine interest and help you stand out during interviews.
✨Tip Number 4
Prepare to showcase your customer service skills through role-play scenarios. Being able to demonstrate how you would handle various customer interactions can be a great way to impress during the interview process.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the hospitality or travel industry. Emphasise any roles where you engaged with B2B customers or handled reservations, as this is crucial for the Operations Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your fluency in French and your strong communication skills. Mention specific examples of how you've provided excellent customer service in previous roles, particularly in fast-paced environments.
Highlight Relevant Skills: In your application, clearly outline your attention to detail, ability to work under pressure, and proficiency with computer systems. These skills are essential for processing reservations efficiently and accurately.
Show Enthusiasm for the Role: Express your genuine interest in the travel and hospitality sectors. Mention any relevant experiences, such as attending events or trips, that demonstrate your passion for the industry and willingness to learn about the products offered.
How to prepare for a job interview at Travel Trade Recruitment
✨Showcase Your Language Skills
As a fluent French speaker, make sure to highlight your language proficiency during the interview. You might be asked to demonstrate your skills, so be prepared to converse in French and discuss how it has helped you in previous roles.
✨Demonstrate Customer Service Excellence
Since the role requires excellent customer service skills, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will show your ability to maintain a professional and friendly manner.
✨Know the Industry
Familiarise yourself with the hospitality and travel industry, especially regarding group bookings and attractions in the UK and Northern Europe. Being knowledgeable about current trends and popular destinations can impress your interviewers.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the operations team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
