Retail Business Advisor 40 hours/week - London Stratford

Location: London StratfordSalary: £ 15.42 per hour plus bonus and Vodafone benefitsWorking Hours: 40 hours per week to include some weekends & Bank HolidaysWho We AreWe’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Join our retail teams to be the friendly face of Vodafone, where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience.What you’ll doTo deliver a consistently brilliant shopping experience to every business customer, ever time. To approach every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customers needs.Advocates the Vodafone brandDeliver your work operating within the current frameworks and processes of your team and department.Provide informal guidance when required to support new team membersLine manager feedback/reviewsOwnership of personal developmentUndertake regular learning and development and align with company and FCA requirementsAdhere to company and regulatory policies and guideline at all timesPartaking in Vodafone’s security vetting process whenever requiredWho you arePromote the store as the destination of choice for local business customers.Deliver the best service on the high street to our business customersHave a deep knowledge of business customer requirements and the marketStore specialist for all business related products and bring these to life for our customersAdvocate our business products and services across the store team, role modelling our approach to business customersGenerate business leads to business teams & prospect in my local business communityOwnership of the training and delivery of new / existing business offers and solutions to the store team. Coaching when required.Recommend suggestions to the Store Manager on how to improve customer serviceAlways act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decisionWorried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What we offerWe believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.Together we canVodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.#vodafoneuk #J-18808-Ljbffr