Field Engineer - Service Delivery Partner

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Reading, United Kingdom

Job Category:

Other

–

EU work permit required:

Yes

col-narrow-right

Job Reference:

f72b4e1c8f5d

Job Views:

2

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Role

Looking to take your technical expertise on the road?

You’ll have the opportunity to join our team as a Field Engineer, responsible for installing, maintaining, and repairing our products and services. You’ll work closely with clients to ensure their satisfaction and uphold internal and MOD policies.

Here’s what’s waiting for you in this role:

• You’ll conduct site surveys and pre-installation discoveries, ensuring smooth installations and upgrades of managed services.
• You’ll provide technical support during pre-sales demonstrations, showcasing our solutions to potential clients.
• You’ll take ownership of escalated incidents, problems, and change requests, resolving them promptly to meet our SLA timescales.

Why choose us:

• Competitive salary of £40,000
• Health insurance coverage

Apply now and be part of our dynamic team.

• Conduct site surveys and pre-installation discoveries prior to the installation of new or upgraded managed services.
• Support pre-sales technical demonstrations as required.
• Responsible for technical early life support requirements on all new managed services
• Produce all support and pre-installation documentation where appropriate.

Systems Maintenance:

• Take ownership of assigned escalated incidents, problems and change requests to ensure the company meets its SLA timescales.
• Timely update of the company’s Service Management ticketing system.
• Carry out all maintenance tasks for on-site services as detailed in contracted service management plans.
• Maintain those Reference Facilities that support Systems Maintenance.
• Consult with the Service desk and infrastructure team to address in-depth issues.
• Carry out initial inspections on returned end-user equipment and on new or replacement end-user equipment prior to dispatch.
• Implement agreed service changes and ensure all documentation is updated to reflect configuration changes.
• Asset Management for all managed services.
• Build, install and configure managed ICT services in line with the company’s product set and customer requirements.
• Assist in the technical day to day relationship with internal customer service teams and 3rd party supplier interfaces.
• Ensure all appropriate installation documentation is produced.
• Experience with Windows, Office365, Active Directory, basic networking

#J-18808-Ljbffr