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- Tasks: Provide 2nd line support for Microsoft 365, focusing on SharePoint and Power Platform.
- Company: Join a forward-thinking Microsoft Solutions Partner with a collaborative culture.
- Benefits: Enjoy fully remote work, ongoing training, and a competitive salary.
- Why this job: Make a real impact in a supportive team while working on exciting projects.
- Qualifications: Experience with SharePoint Online, Power Apps, and strong problem-solving skills required.
- Other info: Ideal for those passionate about Microsoft technologies and looking to grow their career.
The predicted salary is between 28000 - 36000 £ per year.
Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you!
We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.
Role Overview:
As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.
What You’ll Be Doing:
- Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
- Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
- Assisting in the design and deployment of Power Platform solutions to streamline business processes.
- Supporting end-users and stakeholders with technical guidance and training.
- Collaborating with 3rd line engineers and consultants on project delivery and escalations.
What You’ll Need:
- Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
- Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
- Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
- Excellent problem-solving skills and a proactive approach to support.
- Strong communication and customer service skills.
- Previous experience in a managed services or consultancy environment is a plus.
What’s on Offer:
- Fully remote working (UK-based)
- Work with a Microsoft Solutions Partner on exciting, varied projects
- Supportive and collaborative team culture
- Ongoing training and development opportunities
- Competitive salary and benefits package
Interested? Apply now or get in touch to find out more about this exciting opportunity!
Locations
M365 Support Engineer employer: 83zero
Contact Detail:
83zero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Support Engineer
✨Tip Number 1
Familiarise yourself with the latest features and updates in SharePoint Online, Power Apps, and Power Automate. Being knowledgeable about recent changes will not only boost your confidence but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Engage with online communities and forums related to Microsoft 365 technologies. Networking with other professionals can provide insights into common challenges and solutions, which you can reference during interviews to showcase your proactive learning.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues in a support role. Highlighting your problem-solving skills with real examples will help you stand out as a candidate who can effectively handle the responsibilities of the M365 Support Engineer position.
✨Tip Number 4
Research the company’s projects and values before your interview. Understanding their approach to Microsoft solutions will allow you to tailor your responses and show how your skills align with their goals, making you a more attractive candidate.
We think you need these skills to ace M365 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies, especially SharePoint Online, Power Apps, and Power Automate. Use specific examples of how you've resolved technical issues or improved processes in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Microsoft technologies and detail why you're excited about the M365 Support Engineer role. Mention any relevant projects or experiences that demonstrate your problem-solving skills and customer service abilities.
Showcase Relevant Skills: When filling out your application, ensure you emphasise your strong communication skills and proactive approach to support. Highlight any experience in managed services or consultancy environments, as this is a plus for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a technical support role.
How to prepare for a job interview at 83zero
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with SharePoint Online, Power Apps, and Power Automate. Highlight specific projects or challenges you've tackled, as this will demonstrate your expertise and problem-solving abilities.
✨Understand the Company Culture
Research the company’s values and work environment. Since they emphasise a collaborative and innovative culture, be ready to share examples of how you’ve worked effectively in teams and contributed to a positive workplace.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Prepare to walk through how you would handle specific technical issues related to Microsoft 365 environments, showcasing your logical approach and customer service skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about ongoing training opportunities or the types of projects you might work on, which shows your enthusiasm for growth and contribution.
