Digital Transformation Principal

WE ARE SoftServe is a digital authority that advises and provides services at the cutting-edge of technology. We empower enterprises and software companies to (re)identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy.

The Transformation Principal (TP) supports the planning and execution of digital transformation initiatives, serving as a key contributor to program success. The TP engages directly with clients, helping to shape and deliver tailored digital strategies and solutions that align with the clients' business objectives. Working closely with the Digital Transformation Lead (DTL) and other senior stakeholders, the TP assists in defining the strategy, roadmaps, solutions, business case, scope, schedule, and budgets, ensuring that transformation projects are executed effectively. The TP role requires a balance of technical and business acumen, with a focus on delivering high-quality outcomes. The TP is expected to communicate effectively with client stakeholders and contribute to the coordination of cross-functional teams, aligning efforts with the overall transformation strategy. The TP plays an active role in the implementation phases of digital transformation programs, enhancing their expertise and contributing to successful project delivery.

Duties & Responsibilities

• Assist in the development and implementation of digital transformation strategies that leverage effective technologies and platforms to meet client needs.
• Contribute to the design of transformative solutions, working under the guidance of the DTL and other senior leaders.
• Ensure digital goals align with the overall business strategy and key objectives like growth, efficiency, or customer experience improvement.
• Identify customer pain points and expectations, and determining how digital solutions can meet or exceed them.
• Define the business case to meet the business strategy of the organization.
• Define key performance indicators (KPIs) to measure the success of the digital strategy.
• Articulate the long-term objectives for adopting digital tools and technologies.
• Participate in managing digital transformation programs, ensuring alignment with project goals, timelines, and budgets.
• Monitor project progress, track milestones, burndown reporting, and report on key performance indicators to the DTL and other stakeholders.
• Assist in risk identification and mitigation planning within transformation programs.
• Act as a key point of contact for client stakeholders, providing updates and facilitating discussions around project status, challenges, and opportunities.
• Collaborate with internal and client teams to foster a collaborative environment that drives project success.
• Provide guidance and support to junior team members, helping to develop their skills and understanding of transformation processes.
• Coordinate with various project teams to ensure that tasks are aligned and resources are effectively utilized.
• Actively seek opportunities for professional growth, including learning about emerging technologies and methodologies relevant to digital transformation.
• Engage in internal training and development programs to build expertise and prepare for progression to the DTL role.

Experience

• Experience in leading cross-functional projects/modules from design to implementation, with a capability to work independently.
• Proven track record of contributing to shaping and selling of digital transformation projects and programs.
• A minimum of 6 years of Consulting experience.
• Experience in Consulting (Transformation, IT or Management), or a related field, with a proven track record of contributing to successful digital transformation projects.
• Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions.
• Strong communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Project management skills, including familiarity with project planning tools and methodologies.
• Ability to work collaboratively in a dynamic, fast-paced environment.
• Eagerness to learn and grow within the organization, with a clear aspiration to advance into senior roles.

Required Skills

• More than 6 years of experience in Consulting (Transformation, IT or Management).
• Experience in being part of the delivery of large-scale Digital Transformation programs and projects in complex enterprise environments.
• Operating for a minimum of 2 years in similar client-facing role, driving opportunities, revenue, and delivery, engaging with mid-level to senior stakeholders.
• Familiarity with leading technology platforms such as Salesforce, SAP, or other enterprise solutions.
• Strong communication and interpersonal skills, with the skills to effectively engage with technical and non-technical stakeholders.
• Project management skills, including familiarity with project planning tools and methodologies.
• Skills to work collaboratively in a dynamic, fast-paced environment.
• Eagerness to learn and grow within the organization, with a clear aspiration to advance into senior roles.

Qualifications

• Education: Bachelor’s degree in a relevant field. Advanced degrees are a plus.
• Certifications: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma, PROSCI, MSP.

Other Requirements

• Willingness to travel as required.
• Fluent in French (nice to have) and English.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.