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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is smooth and enjoyable.
- Company: Treehouse Hotels is a vibrant brand focused on exceptional guest experiences.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team where your people skills shine and make a real impact.
- Qualifications: Must have at least 2 years of experience in customer service and a passion for hospitality.
- Other info: Perfect for night owls who love meeting new people and creating memorable experiences.
The predicted salary is between 24000 - 36000 £ per year.
Grow with us... The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.
We are currently searching for a warm, welcoming, articulate Nights Front Office Attendant to ensure that every guest's experience is personable, relaxing and effortless at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.
About You:
- Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
- Experience in guest or customer service.
- A team player, hard worker, multi-tasker, and detail oriented.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Front Office Attendant
✨Tip Number 1
Familiarise yourself with Treehouse Hotels' brand values and mission. Understanding what makes them unique will help you convey your passion for their service during any conversations or interviews.
✨Tip Number 2
Network with current or former employees of Treehouse Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your previous roles. Think of specific situations where you went above and beyond for a guest, as this will demonstrate your suitability for the position.
✨Tip Number 4
Be ready to discuss your experience with multi-tasking and detail orientation. The role requires juggling various tasks while maintaining high service standards, so having concrete examples will strengthen your application.
We think you need these skills to ace Nights Front Office Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and guest service. Emphasise any roles where you provided exceptional customer service, as this is crucial for the Nights Front Office Attendant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create a welcoming atmosphere. Mention specific examples from your previous roles that demonstrate your skills in providing impeccable service.
Highlight Soft Skills: In your application, focus on soft skills such as communication, teamwork, and attention to detail. These are essential for a role that involves interacting with guests and ensuring their experience is seamless.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the role.
How to prepare for a job interview at Click To Hired
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing excellent guest service. Share specific examples from your previous experience where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in the past to create a welcoming environment, as teamwork is crucial in a front office role.
✨Prepare for Common Scenarios
Think about potential situations you might encounter as a Nights Front Office Attendant, such as handling guest complaints or managing check-ins during busy periods. Be ready to discuss how you would handle these scenarios effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the hotel's culture, values, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
