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For Companies At a Glance
- Tasks: Support client operations by managing inquiries, scheduling meetings, and maintaining records.
- Company: Join a dynamic team dedicated to providing exceptional client service.
- Benefits: Enjoy flexible working options and a supportive work environment.
- Why this job: Be the go-to person for clients, making a real impact in their experience.
- Qualifications: Experience in admin or client support, with strong communication skills required.
- Other info: Perfect for multitaskers who thrive in fast-paced settings.
The predicted salary is between 28800 - 43200 £ per year.
Client Services Administrator to support client-facing operations. This role is pivotal in ensuring a seamless experience for clients by managing administrative tasks, coordinating service delivery, and maintaining accurate records. The ideal candidate will have excellent communication skills, a customer-first mindset and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Act as the first point of contact for client inquiries via phone, email, or in-person.
- Maintain and update client records in CRM and internal databases.
- Schedule and coordinate client meetings, service appointments, and follow-ups.
- Prepare and process client documentation, contracts, and service agreements.
- Liaise with internal departments to ensure timely and accurate service delivery.
- Monitor and track service requests, ensuring resolution within agreed timelines.
- Generate reports and summaries for client accounts and service performance.
- Assist in onboarding new clients and ensuring a smooth transition process.
- Support the Client Services team with general administrative duties.
- Be the middle person between the paraplanner and Manager.
Requirements:
- Proven experience in an administrative or client support role.
- Excellent written and verbal communication abilities.
- Customer-focused with a problem-solving attitude.
- High attention to detail and accuracy.
- Happy to be client facing.
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during interviews and show that you're a great fit for our team.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on them. Engage in mock conversations or role-play scenarios to enhance your ability to handle client inquiries effectively and confidently.
✨Tip Number 3
Get comfortable with CRM systems and administrative tools. Familiarity with these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running in the Client Services Administrator role.
✨Tip Number 4
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your capability to thrive in a fast-paced environment, which is crucial for this position.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative or client support roles. Emphasise your communication skills and any customer service achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-first mindset and problem-solving attitude. Use specific examples from your past experiences to demonstrate how you can contribute to the Client Services team.
Highlight Multitasking Abilities: In your application, mention instances where you've successfully managed multiple tasks in a fast-paced environment. This will show that you can handle the demands of the role effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Click To Hired
✨Showcase Your Communication Skills
As a Client Services Administrator, excellent communication is key. Be prepared to demonstrate your verbal and written communication abilities during the interview. You might be asked to role-play a client interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Multitasking Abilities
This role requires juggling multiple tasks at once. Share specific examples from your past experiences where you successfully managed several responsibilities simultaneously. This will show that you can thrive in a fast-paced environment.
✨Emphasise Your Customer-First Mindset
The ideal candidate has a customer-first attitude. Prepare to discuss how you've gone above and beyond for clients in previous roles. This could include resolving issues or enhancing their experience, which will resonate well with the interviewers.
✨Be Ready to Discuss Administrative Experience
Since the role involves managing records and documentation, be ready to talk about your administrative experience. Mention any specific tools or software you've used, like CRM systems, and how you ensured accuracy and attention to detail in your work.
