Assistant Temporary Accommodation Officer

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

Main Duties:

To assist in the efficient and effective management of the non – Dover District Council (DDC) temporary accommodation used to house homeless households, eg bed and breakfast and nightly paid accommodation, ensuring that best use is made.

To support Temporary Accommodation (TA) Officers with licence management functions, including service charge collection and managing the movement of households in TA.

Essential Requirements:

The successful candidate will be able to demonstrate:

• Good customer care and interpersonal skills
• Excellent communication skills both verbal and written.
• Ability to use negotiation and influencing skills.
• Proficient in the use of IT systems including Microsoft Outlook, Word, Excel and internet-based systems.
• Ability to organise and prioritise own workload and use own initiative.
• Ability to work calmly and accurately under pressure and to tight deadlines.
• Ability to work in a team and develop effective and supportive relationships with colleagues.
• Educated to GCSE level in English and Maths Grade C or above, Grades 4-9 or equivalent.
• Experience of working in a housing related background would be desirable.

What Do We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:

• Benenden Healthcare Membership and access to an Employee Assistance Programme.
• An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
• A generous annual leave provision.
• A discount scheme including reduced membership rates at the local leisure centre.
• On-site parking.
• Cycle2Work scheme.
• Generous Salary Sacrifice Car Scheme.

Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.

You will have the ability to work flexibly and will require a current full driving licence effective in the UK and use of a motor vehicle for business use, or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.

The quality of your application will be considered as part of the recruitment process.

What Next?

For an informal discussion about this post, please contact Mrs Sheila Welsh, Senior Temporary Accommodation Officer, on shelia.welsh@dover.gov.uk or on 01304 872293.

Closing Date: 13th June 2025

Interview Date: 23rd June 2025

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