Customer Services and Accounts Administrator

Customer Services and Accounts Administrator

Join to apply for the Customer Services and Accounts Administrator role at Massey Feeds

Customer Services and Accounts Administrator

2 days ago Be among the first 25 applicants

Join to apply for the Customer Services and Accounts Administrator role at Massey Feeds

Massey Feeds is a PROGRESSIVE FAMILY business that CARES about its employees and customers. Our teams are PASSIONATE about the industry and the feed we produce. Farmers across the North of England TRUST us to manufacture high quality animal feed to feed to the animals which feed the nation.

Duties and Responsibilities Include

• Answering phone calls to customers, suppliers, and sales representatives
• Serving customers at the front desk and taking payments
• Processing and amending sales orders received via email, phone, or in person
• Liaising with sales, transport, and production teams
• Order confirmations
• Invoicing and crediting customer accounts
• Dealing with customer queries and complaints
• Processing customer payments via cheque, card, and cash
• General office administrative tasks

Hours of work are Monday to Friday, 08:30 to 17:30.

Benefits

• Company pension
• Group Life Assurance Scheme
• Additional holidays with years of service
• Optional Accident Insurance
• Cycle to work scheme
• Employee discount
• Free on-site parking

Key Requirements

• GCSE or equivalent in Maths and English (preferred)
• Strong IT Skills with experience in Microsoft Office
• Confident communicator with strong organizational and prioritization skills
• Attention to detail and excellent team working skills
• Friendly and approachable in person and on the phone
• Proven experience in Customer Services

Massey Feeds is a progressive, fifth-generation family-owned business, working in partnership with the local and national farming community. We provide research-based animal nutrition knowledge, innovation, and flexibility to add value and promote profitability on farms. Our team ensures the manufacture and delivery of top-quality feed, adhering to our Feed Assurance Scheme, and our Customer Service team guarantees polite and friendly service to meet customer needs.

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