Relationship Management Director

A high-growth London fintech (≈60 employees) has built a SaaS platform that benchmarks non-financial-risk controls across global banks and converts peer data into actionable insight. With fresh backing from several tier-one institutions and a recent surge in client demand, the firm is expanding its five-person Relationship-Management team.Your mission• Hold 1-3 tier-one bank relationships as trusted adviser to C-suite risk sponsors.• Lead the 18-month engagement cycle: data onboarding → insight narrative → board presentation.• Drive commercial expansion – identify new use-cases, align funding cycles, close seven-figure upsell.• Mentor a small RM squad, refine playbooks, feed structured feedback to Product/AI teams.• Operate as the internal “voice of the client”, demanding resources and clearing roadblocks.Must-haves• 8-12 years in Big 4 / strategy consulting, RegTech strategic accounts, or bank COO/change.90 % retention.• Credibility in non-financial-risk control frameworks; comfortable with data-storytelling.• Gravitas, strategic lens, and hands-on project discipline.What’s on offer• High-impact seat accelerating a well-funded scale-up.• Competitive six-figure base + equity tied to platform growth.• Hybrid model: two days in City hub; travel for key client meetings only.• Clear path to Head-of-RM as the client book expands.Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidatesAbout the jobContract Type: PermanentFocus: Account ManagementSalary: £110,000 – £125,000 per annum + Hybrid, Bonus/Equity, Other Benefits #J-18808-Ljbffr