Imaging Admin/Reception/Booking Clerk

Job summary

This position can be demanding, primarily involving reception duties with additional administrative responsibilities. It is a fixed-term contract to cover maternity leave for 12 months.

Main duties include:

• Checking patients in at the main reception desk for the imaging department and answering phones.
• Making appointments for the Maternity Ultrasound Department using hospital computer systems.
• Liaising with professional staff to ensure urgent patients are attended to promptly.
• Working multitaskingly and under pressure at times.

Responsibilities:

• Greeting patients with empathy and reassurance, checking them in for appointments, and directing them appropriately.
• Handling patient queries sensitively by phone and in person, advising on imaging modalities, and referring to professional staff when necessary. Managing upset or distressed patients, including aggressive individuals.
• Assessing imaging requests for completeness and appropriateness, providing basic clinical guidance, and following department protocols.
• Overseeing patient wait times, maximizing appointment sessions, and addressing potential delays with solutions.
• Scheduling appointments on CRIS, considering patient conditions, booking transport, and arranging interpreters. Checking menstrual cycle dates for specific exams and providing clinical information to patients.
• Arranging specialist sessions, managing information, beds, rooms, and notifying relevant staff. Sending examination info sheets to wards for patient preparation.
• Liaising with wards, secretaries, outpatients, midwives, and GPs regarding appointments and queries, investigating delays, and managing interruptions efficiently.
• Maintaining the appointment diary, managing staff leave, and optimizing imaging room usage.
• Using imaging department systems like ICE, IPM, CRIS, and CMIS for registration, tracking, and record-keeping, including handling non-attenders and backup procedures.
• Managing payments for examinations, ensuring compliance with procedures, and submitting records as needed.
• Performing general office duties, including stock management, photocopying, filing, and maintaining equipment.
• Responding to emergency calls and maintaining departmental records, including referrals and audits.
• Providing cover for team members to ensure integrated office functions.
• Operating partial booking systems as required.

Person Specification

Qualifications:

• Essential: Good general education, IT skills, ability to multitask and work under pressure.
• Desirable: Competence in Word, Excel, CRISS software.

Experience:

• Essential: Office and reception experience, ability to follow instructions.
• Desirable: Experience working with patients in healthcare.

Skills:

• Essential: Teamwork, communication, organizational skills.
• Desirable: Prioritization and time management skills.

Additional notes:

This role requires a DBS check, and applicants needing sponsorship should refer to UK Visas and Immigration guidelines. The post is subject to the Rehabilitation of Offenders Act and other employment checks.

Employer details:

Bedfordshire Hospitals NHS Foundation Trust

Address: Luton & Dunstable Hospital, Lewsey Road, Luton LU3 1LT, LU4 0DZ

Website: https://www.bedfordshirehospitals.nhs.uk/working-here/

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