Freelance Onsite PC Technician (m/w/d) first and second level support

Freelance Onsite PC Technician (m/w/d) first and second level support

4 weeks ago Be among the first 25 applicants

Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide tailored solutions to help our customers build efficient working environments, deploying expertise in consulting, desktop engineering, user support, knowledge management, cybersecurity, cloud and infrastructure management, smart office, and IT logistics.
Everience operates in the Benelux and internationally with 16 sites across Europe.
Our priority is the quality of our services and the technical excellence of our employees. Everience is recruiting…

Job Description

Responsibilities

• Assist clients with first and second level support on workstations, mobility devices, and infrastructures (installations, replacements, changes, relocations, removals).
• Provide support for hardware and software incidents on computer systems.
• Support mobile devices (iPad, iPhone) for software issues.
• Manage inventory units (monitors, local printers, scanners, notebooks, docking stations) and support local network printer systems.
• Receive materials and spare parts, prepare for installation, install, and provide feedback to customers.
• Demonstrate excellent customer service at all times.

Qualifications

Technical/Business Skills

• Good technical knowledge of workplace environment and end-user services: Windows, Office 2016 and 365, Mobile services, Mail, Collaboration tools (MS Teams), etc., as well as inventory management.
• Monitoring and reporting of the production environment (dashboards, KPIs).
• Procedures and documentation monitoring and improvement.
• Basic knowledge of Apple environment (iPhone).
• Incident and request processing (ITIL – ticket tracking).
• IT support experience in large enterprise environments (+400 users).

Essential Experience/Skills

• At least 2 years of onsite support and customer care experience.
• Positive attitude towards customer service, interpersonal skills, listening and analytical skills, team spirit.
• Motivated with a desire to learn and improve.
• Organized, independent, pragmatic, hands-on approach.
• Fluent in English.

Additional Information

• Location: Rugby
• Workload: 5 days/week, 8 hours/day on client site support.
• Freelance license and valid UK work permit required.
• All positions are open to people with disabilities.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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