Apprentice Automotive Service Advisor

Full-Time No home office possible

Overview

The client represents Renault, Dacia, Nissan and Peugeot with franchises in Kettering and Northampton. This role will be based in the Kettering dealership and will involve providing a top-notch service to customers face-to-face and over the phone in an effective and professional manner. Possible full-time permanent position upon completion of the apprenticeship.

Key Responsibilities

Meeting and greeting customers on arrival and dealing with them in a professional manner
Booking in car services with customers over the phone and confirming via email/text
Contacting customers with service updates and notifying customers if they require work to be done on their vehicles
Dealing with customer queries and requests
Liaising with the technical team on timeframes for service completions
Processing service paperwork on the system
General administration duties

Person Specification

A full UK Driving License is essential. The client is looking for someone who is articulate, a strong communicator, able to handle customers in a professional manner and very driven. Mature, flexible and eager to learn.