Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support to dental labs and create helpful resources.
- Company: Join a cutting-edge dental software company transforming lab operations.
- Benefits: Enjoy remote work, full training, mentorship, and travel opportunities.
- Why this job: Shape the future of dental support while growing into a leadership role.
- Qualifications: Dental experience and strong computer skills are essential; clear communication is key.
- Other info: In-person training in Portugal for three months with all expenses covered.
The predicted salary is between 28000 - 42000 £ per year.
Location: Remote. Ideally located in the Midlands.
Job Type: Full-time
Travel Required: Occasional (events, internal training)
Salary: £35k
Start Date: ASAP
This role will require in-person training with the team in Portugal and would require relocation for training for approx 3 months. All transport, out of pocket expenses and accommodation will be covered.
About Us: We’re building cutting-edge software that powers dental laboratories—helping them simplify operations, deliver high-quality work, and stay ahead in a demanding industry. Our platform helps labs manage cases, organize workflows, and serve their dentist clients more effectively.
Your Role: This is more than just a support role. You’ll play a key part in shaping the way we help dental labs succeed. In addition to handling day-to-day support requests, you’ll take ownership of building and expanding our Help Center through making videos, tutorials, improving documentation, and helping design scalable support processes.
We’re looking for someone who’s ready to step up—not just to help users, but to help build a support function that scales as we grow. If you have a background in dental (especially lab or front-desk experience), love working on a computer, and are ready to take initiative, we want to hear from you.
Responsibilities:
- Provide day-to-day technical support to dental lab customers using our software
- Manage incoming support requests using a CRM/ticketing system (e.g. Zendesk, Intercom)
- Record helpful video walkthroughs and short tutorials (camera-facing)
- Deliver live training and onboarding sessions for new users
- Build and maintain our Help Center and documentation—articles, FAQs, videos, and more
- Improve support workflows, identify common issues, and propose scalable solutions
- Act as the bridge between users and our product team—sharing feedback and opportunities
- Work two days per week with slightly later hours to accommodate support for US-based clients
- Help shape our internal support processes as we continue to grow
- Help clients onboard & get started with the system
Requirements:
- Experience in a dental company or in a dental reception/admin role
- Strong computer skills, with experience using CRM and ticketing systems
- Clear, friendly communication skills—English only (written and spoken)
- Comfortable being on camera for support videos and onboarding sessions
- Able to work later hours two days a week to support users in different time zones (US)
- Eager to take ownership, improve processes, and grow with the role
- Organised, dependable, and proactive in solving problems
Bonus Mindset (Not Mandatory, but Valued):
- You want to grow into a leadership role—taking ownership of support systems
- You’re excited by the idea of building structure and documentation from the ground up
- You enjoy helping others feel confident with technology
What We Offer:
- A clear path to grow into a leadership role in support or product enablement
- Full training and mentorship from a supportive, mission-driven team
- Hands-on role in a fast-growing European dental tech company
- Occasional travel to events and team retreats
- The chance to help shape the support experience for labs around the world
Dental Software Support Specialist employer: GreatLab
Contact Detail:
GreatLab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Software Support Specialist
✨Tip Number 1
Familiarise yourself with the dental software landscape. Understanding the common tools and systems used in dental labs will give you an edge during interviews, as you'll be able to speak knowledgeably about the challenges users face.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively supported users in the past. Think of specific examples where you helped someone overcome a technical issue or improved their experience with a product.
✨Tip Number 3
Be ready to demonstrate your video creation skills. Since the role involves making tutorials and walkthroughs, consider creating a short sample video that showcases your ability to explain complex concepts clearly and engagingly.
✨Tip Number 4
Research the company culture and values at StudySmarter. Understanding our mission and how we support dental labs will help you align your answers with what we're looking for, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace Dental Software Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the dental field, especially any roles related to dental reception or administration. Emphasise your technical skills and familiarity with CRM or ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for dental technology and your eagerness to take on a leadership role. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively.
Showcase Communication Skills: Since clear communication is key for this role, consider including examples of how you've successfully communicated complex information in previous jobs. This could be through training sessions, customer support, or documentation.
Prepare for Video Content: As the role involves creating video tutorials, think about how you can present yourself on camera. Practice speaking clearly and confidently, and consider including a brief video introduction with your application to showcase your comfort level on camera.
How to prepare for a job interview at GreatLab
✨Show Your Dental Knowledge
Make sure to highlight your experience in the dental field during the interview. Discuss any relevant roles you've had, especially in dental labs or reception, as this will demonstrate your understanding of the industry and its challenges.
✨Demonstrate Technical Skills
Be prepared to talk about your experience with CRM and ticketing systems like Zendesk or Intercom. You might even want to share examples of how you've used these tools to manage support requests effectively.
✨Prepare for Video Presentations
Since the role involves creating video tutorials and conducting live training sessions, practice speaking on camera. Show your enthusiasm and clarity in communication, as this will be crucial for engaging users and delivering effective support.
✨Express Your Initiative
The company is looking for someone who can take ownership and improve processes. Be ready to discuss ideas you have for enhancing support workflows or building documentation, showing that you're proactive and eager to contribute to the team's growth.
