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- Tasks: Engage with customers via phone, webchat, and email to resolve queries.
- Company: Abri is a leading housing provider managing over 50,000 homes and serving 114,000 customers.
- Benefits: Receive comprehensive training, ongoing support, and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while working in a supportive team environment.
- Qualifications: No prior experience needed; just bring your problem-solving skills and a positive attitude.
- Other info: Join a company committed to community investment and improving housing quality.
The predicted salary is between 30000 - 42000 £ per year.
No customer contact experience? No problem! We’ll provide you with all the training and ongoing support you’ll need to make sure you’re equipped to deal with the customer queries you’ll handle. Whether you’re speaking to customers over the phone, through webchat or by email in our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.
All we ask is that you:
- Be a true customer champion, going the extra mile each and every time
- Love a challenge and smashing targets
- Be a problem solver, look for creative solutions to challenges
- Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
- Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
- Are a whizz at computers and can get up to speed on a variety of computer systems in no time
- Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones
In this role, you’ll be on the front line of our customers’ experience and you’ll play a pivotal role in helping Abri go from strength to strength by making sure our customers are at the heart of everything we do.
If this sounds like what you’re looking for and you want the opportunity to make a difference to our customer’s lives, we want to hear from you!
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient. We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most. We’re investing in our communities, to address local issues and create opportunities for everyone.
As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
Contact Detail:
Abri Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Familiarise yourself with customer service principles and practices. Even if you lack direct experience, understanding the basics of empathy, problem-solving, and effective communication will help you stand out during interviews.
✨Tip Number 2
Showcase your ability to handle pressure by sharing examples from past experiences where you've successfully managed challenging situations. This could be from previous jobs, volunteer work, or even personal experiences.
✨Tip Number 3
Research Abri and its values thoroughly. Understanding their mission and recent developments, like the investment in homes and community initiatives, will allow you to align your answers with their goals during the interview.
✨Tip Number 4
Prepare questions that demonstrate your interest in continuous improvement and teamwork. Asking about how the team collaborates to enhance customer service can show that you're a proactive candidate who is eager to contribute.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Abri is looking for in a Customer Contact Advisor. Highlight key skills such as empathy, problem-solving, and teamwork in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job requirements. Even if you lack direct customer contact experience, emphasise transferable skills like communication, resilience, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Abri and how you can contribute to their mission of providing excellent customer service.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved challenges in previous roles or situations. This will demonstrate your ability to handle tricky customer queries effectively.
How to prepare for a job interview at Abri Group
✨Show Your Empathy
As a Customer Contact Advisor, being personable and empathetic is key. During the interview, share examples of how you've handled customer interactions in the past, even if they weren't in a formal setting. This will demonstrate your ability to connect with customers and understand their needs.
✨Highlight Problem-Solving Skills
The role requires creative solutions to challenges. Prepare to discuss specific instances where you've successfully resolved issues or turned tricky situations into positive outcomes. This will show that you can take ownership of problems and find effective solutions.
✨Demonstrate Team Spirit
Being a team player is essential in this role. Talk about your experiences working collaboratively with others, whether in previous jobs, school projects, or volunteer work. Emphasising your ability to work alongside colleagues will resonate well with the interviewers.
✨Familiarise Yourself with Technology
Since the job involves using various computer systems, it's important to convey your comfort with technology. If you have experience with specific software or tools, mention them. If not, express your eagerness to learn and adapt quickly to new systems.
