Operations Coordinator

About The Role

The Operations Coordinator supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.

Why Choose Connected Health

• Sign On Bonus: £200 bonus
• Recognition & Rewards: Employee of the Month, Quarter, and Year awards
• Refer a Friend: Earn £200 for successful referrals
• Career Growth: Ongoing training and professional development opportunities
• Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Roles and Responsibilities

• Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the area
• Working closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationship
• Creation and maintenance of accurate staff rotas, ensure continuity of care
• Compiling reports for invoicing, payroll and management
• Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day
• Maintain all client activity on IT system
• To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
• To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
• To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
• To maintain confidentiality at all times and carry out the Company\’s Confidentiality Policy
• To report to the Coordination Manager any issues regarding the safeguarding of clients
• To ensure the continuous improvement of service delivery
• To participate in companywide projects
• To carry out any other tasks required by the company
• Key holder duties involved

Who we are looking for

• 1 year recent administrative experience.
• Experience working within the Care Industry
• Computer literate, including MS Office
• Must have English and Maths GCSE, Grade C or above
• Fast Learner | Self starter | Entrepreneurial spirit
• Written and verbal – strong telephone skills
• Teamwork and relationship management
• Excellent organisational and planning skills

Desirable criteria

• Previous experience of rostering a team
• Understanding of legislation concerned with care provision

About Us

At Connected Health, we don\’t just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. Our mission is to continually attract, recruit, and develop the finest homecare team. Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.