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- Tasks: Become a trusted advisor, managing customer relationships and ensuring successful Oracle service delivery.
- Company: Join Oracle, a leading tech company transforming businesses with innovative solutions.
- Benefits: Enjoy flexible work options, professional development opportunities, and a vibrant company culture.
- Why this job: Make a real impact by helping customers achieve their goals while growing your technical skills.
- Qualifications: No specific experience required; just bring your passion for technology and problem-solving.
- Other info: This role is perfect for those looking to kickstart their career in tech with a global leader.
The predicted salary is between 36000 - 60000 £ per year.
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations.
The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Establish and maintain a delivery governance model with the customer at the management and executive levels. Perform scope and risk management. Contribute to initiatives for Oracle delivery organizational process improvement and tool development. Conduct periodic Service Account Planning and Account Reviews.
Technical Account Representative (TAM) 4 employer: Oracle
Contact Detail:
Oracle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Representative (TAM) 4
✨Tip Number 1
Familiarise yourself with Oracle's services and products. Understanding the nuances of their Managed Services, Cloud offerings, and security solutions will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with current or former Technical Account Representatives at Oracle. They can provide insights into the role, company culture, and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your problem-solving skills and ability to manage customer relationships. Prepare examples from your past experiences where you've successfully navigated complex situations or improved client satisfaction, as these are key aspects of the TAM role.
✨Tip Number 4
Stay updated on industry trends and challenges that Oracle's customers might face. Being knowledgeable about the latest developments in technology and cloud services will position you as a trusted advisor during the interview process.
We think you need these skills to ace Technical Account Representative (TAM) 4
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of a Technical Account Representative. Familiarise yourself with Oracle's services and how they align with customer success.
Tailor Your CV: Highlight relevant experience in technical service delivery, customer relationship management, and any specific Oracle technologies you are familiar with. Use keywords from the job description to make your CV stand out.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills can help Oracle's customers achieve their business goals. Mention any previous experiences that demonstrate your ability to manage complex customer relationships.
Prepare for Potential Questions: Think about how you would handle various scenarios related to customer service and technical challenges. Be ready to discuss your problem-solving skills and how you would act as a trusted advisor to clients.
How to prepare for a job interview at Oracle
✨Understand the Role
Make sure you have a solid grasp of what a Technical Account Representative does. Familiarise yourself with Oracle's services and how they can benefit customers. This will help you articulate how your skills align with the role during the interview.
✨Showcase Your Relationship-Building Skills
As a TAM, building long-term relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your ability to be a trusted advisor.
✨Demonstrate Technical Knowledge
Brush up on your technical knowledge related to Oracle's products and services. Be ready to discuss how you would approach specific technical challenges or projects. This shows that you can handle the complexities of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would manage customer expectations during a major incident or how you would coordinate with different teams to deliver solutions effectively.
