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For Companies At a Glance
- Tasks: Engage with customers via inbound calls, answering queries and optimising sales conversions.
- Company: Join a growing company in Andover, dedicated to excellent customer service and employee wellbeing.
- Benefits: Enjoy 30 days holiday, Bupa Cash Plan, life assurance, pension options, and free onsite parking.
- Why this job: Be part of a supportive team that values empathy and customer care while achieving sales targets.
- Qualifications: One year of inbound sales experience; strong communication skills and a results-driven mindset required.
- Other info: Full product training provided; ideal for those passionate about helping others.
The predicted salary is between 28535 - 45000 £ per year.
Based in Andover, our client is seeking experienced Inbound Sales Advisors to join their current team due to continued expansion. This is an excellent opportunity for an internal sales professional with a proven track record of working in sales.
Candidates with previous experience of selling Life Insurance, IVA's, Debit Recovery or Funeral Plans would be advantageous, but not essential as you will receive full product training. You will have a minimum of one year's proven experience working in an inbound sales role with the ability to work in a target-driven environment.
You will be answering inbound calls from customers who have already enquired through various marketing channels with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made will be in line with the company's process and FCA regulations. As you will be speaking to potentially vulnerable customers, you will need to have empathy, patience and kindness to deliver excellent customer service with the ability to solve problems and identify process improvements with a flexible approach.
Key Skills:- Excellent communicator with a professional telephone manner and proven experience of dealing with mature customers.
- Excellent listening and communication skills to answer customer questions and deliver outstanding customer care, being especially aware that some customers may be vulnerable.
- Results-driven with the ability to work towards KPIs set on production, quality, and customer service skills.
- Ability to record information accurately and ensure that all processes and procedures are adhered to in a methodical and compliant way.
- Computer literacy and good working knowledge of MS Office Suite.
Locations
Inbound Sales Advisor employer: Obscurant Recruitment Solutions Ltd
Contact Detail:
Obscurant Recruitment Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor
✨Tip Number 1
Familiarise yourself with the products you'll be selling, especially life insurance and funeral plans. Understanding these products will not only boost your confidence but also help you answer customer queries more effectively.
✨Tip Number 2
Practice your communication skills, particularly your telephone manner. Since you'll be dealing with potentially vulnerable customers, showing empathy and patience over the phone is crucial for building trust and rapport.
✨Tip Number 3
Get comfortable with target-driven environments. Brush up on your ability to work towards KPIs, as this role will require you to meet specific production and quality standards consistently.
✨Tip Number 4
Showcase your problem-solving skills during any interactions. Being able to identify process improvements and adapt your approach will demonstrate your flexibility and commitment to excellent customer service.
We think you need these skills to ace Inbound Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in inbound sales, especially if you have worked with vulnerable customers. Emphasise your communication skills and any relevant achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention specific experiences where you've successfully handled customer queries or improved sales conversion rates, aligning with the job description.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as empathy, patience, and problem-solving abilities. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in sales.
How to prepare for a job interview at Obscurant Recruitment Solutions Ltd
✨Showcase Your Sales Experience
Be prepared to discuss your previous sales roles in detail. Highlight specific achievements, such as meeting or exceeding targets, and how your experience aligns with the inbound sales environment.
✨Demonstrate Empathy and Patience
Since you'll be dealing with potentially vulnerable customers, it's crucial to convey your ability to empathise and remain patient. Share examples from past experiences where you successfully handled sensitive situations.
✨Familiarise Yourself with the Products
Even though full product training will be provided, having a basic understanding of life insurance, IVAs, and funeral plans can set you apart. Research these products and be ready to discuss them during the interview.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios that simulate real customer interactions. Practise responding to common customer queries and objections, showcasing your communication skills and problem-solving abilities.
