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For Companies At a Glance
- Tasks: Lead training initiatives for top UK retail partners and empower teams to excel.
- Company: Join 111SKIN, a leading luxury skincare brand known for innovation and quality.
- Benefits: Enjoy a competitive salary, career development, and a dynamic work environment.
- Why this job: Make a real impact in the beauty industry while fostering a culture of learning and excellence.
- Qualifications: 3+ years in training roles within beauty or luxury retail; strong product knowledge required.
- Other info: Regular travel across the UK is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (with regular travel across stores)
Role Overview
We are seeking a passionate, dynamic, and results-driven Training Manager to lead and elevate training initiatives across our key UK retail partners – Space NK, Harrods, and Selfridges. The ideal candidate will be instrumental in ensuring a consistent and premium brand experience across all touchpoints, empowering retail teams to embody the 111SKIN DNA and drive exceptional customer engagement and sales performance.
Key Responsibilities
- Training Delivery & Development
- Design and deliver engaging in-person and virtual training sessions for in-store teams across Space NK, Harrods, and Selfridges.
- Develop tailored training plans and calendars in line with retail partner needs and seasonal brand focuses.
- Deliver onboarding and refresher training on brand history, product knowledge, facial protocols, selling techniques, and customer service excellence.
- Support the implementation of new product launches with impactful, sales-driven education.
- Retail Partnership Management
- Build and maintain strong relationships with store managers, area managers, and retail partner education teams.
- Act as the key liaison between 111SKIN and retail partners regarding training needs, feedback, and performance.
- Attend partner events, store visits, and sales floor time to ensure training is driving measurable results.
- Team Performance & Development
- Coach and motivate retail sales staff and brand ambassadors to achieve individual and team targets.
- Identify knowledge gaps and implement targeted training strategies to improve performance.
- Champion and develop a culture of learning, excellence, and brand advocacy.
- Reporting & KPIs
- Track and evaluate training effectiveness using KPIs including sales uplift, mystery shop scores, and staff feedback.
- Provide regular reports on training activity, team performance, and strategic recommendations to senior leadership.
- Monitor competitor activity and adapt training strategies to maintain a competitive edge.
Skills & Experience Required
- 3+ years’ experience in training or education roles within the beauty or luxury retail industry.
- Strong knowledge of the UK luxury skincare and cosmetics market.
- Proven experience working with or for Space NK, Harrods, or Selfridges is highly desirable.
- Passionate about skincare, with excellent product and ingredient knowledge.
- Confident facilitator with outstanding presentation and communication skills.
- Proficient in creating engaging training materials, both in-person and digital.
- Flexible, self-motivated, and comfortable working in a fast-paced, evolving environment.
- Willingness to travel regularly within the UK.
What We Offer
- Opportunity to represent one of the world’s most innovative luxury skincare brands.
- Collaborative and dynamic work environment.
- Career development within a fast-growing global company.
- Competitive salary and benefits package.
Contact Detail:
111SKIN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager UK
✨Tip Number 1
Familiarise yourself with the specific training needs and culture of our retail partners like Space NK, Harrods, and Selfridges. Understanding their unique selling points and customer engagement strategies will help you tailor your approach during interviews.
✨Tip Number 2
Showcase your experience in delivering engaging training sessions by preparing examples of past successes. Be ready to discuss how you've adapted training materials for different audiences, especially in the luxury retail sector.
✨Tip Number 3
Network with current or former employees of 111SKIN and its retail partners. This can provide valuable insights into the company culture and expectations, which you can leverage during your discussions with us.
✨Tip Number 4
Prepare to discuss how you measure training effectiveness. Being able to articulate your methods for tracking KPIs and adapting strategies based on feedback will demonstrate your results-driven mindset, which is crucial for this role.
We think you need these skills to ace Training Manager UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training or education roles, particularly within the beauty or luxury retail industry. Emphasise any work with Space NK, Harrods, or Selfridges to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for skincare and your understanding of the luxury market. Mention specific examples of how you've successfully delivered training or improved team performance in previous roles.
Showcase Your Skills: In your application, clearly outline your presentation and communication skills. Provide examples of engaging training materials you’ve created and how they contributed to team success.
Highlight Your Results: Include quantifiable achievements in your application, such as sales uplift from training initiatives or improvements in mystery shop scores. This will demonstrate your ability to drive measurable results.
How to prepare for a job interview at 111SKIN
✨Showcase Your Training Experience
Be prepared to discuss your previous training roles, especially in the beauty or luxury retail industry. Highlight specific examples of how you've designed and delivered training sessions that resulted in measurable improvements.
✨Know the Brand Inside Out
Familiarise yourself with 111SKIN's products, brand history, and values. Being able to articulate your passion for skincare and how it aligns with the brand will demonstrate your commitment and suitability for the role.
✨Demonstrate Relationship-Building Skills
Since the role involves managing relationships with retail partners, prepare to share examples of how you've successfully built and maintained professional relationships in past roles. This could include working with store managers or education teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to adapt training strategies based on feedback or performance metrics. Think of scenarios where you identified knowledge gaps and how you addressed them effectively.
