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- Tasks: Support patients with eye care, perform diagnostic scans, and ensure a smooth patient journey.
- Company: Optical Express is dedicated to exceptional patient care and invests in people and technology.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, rewarding team focused on care, trust, and making a positive impact.
- Qualifications: Strong communication skills, self-motivated, and a passion for customer service are essential.
- Other info: Full training provided; part-time hours available in Dumfries.
The predicted salary is between 15200 - 25400 £ per year.
Location – Dumfries
Hours – Part time available
Salary – £25,400 pro rata per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor (Dumfries) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor (Dumfries)
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you feel more confident when discussing patient information and building relationships with potential patients.
✨Tip Number 3
Research common questions asked in healthcare roles, especially those related to patient interaction and customer service. Being prepared with thoughtful answers will demonstrate your knowledge and enthusiasm for the Patient Advisor position.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Patient Advisor (Dumfries)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you have successfully built relationships with clients or patients in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Placed
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills by discussing how you've effectively interacted with patients or colleagues in the past. Use specific examples to illustrate your ability to convey information clearly and build rapport.
✨Highlight Your Organisational Abilities
Since the role involves maintaining accurate patient records and scheduling consultations, be ready to discuss your organisational skills. Mention any tools or methods you use to stay organised and manage your time effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you had to handle a difficult situation or negotiate a solution, and be prepared to explain your thought process and outcomes.
