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- Tasks: Lead a team to engage customers for a prestigious creativity festival.
- Company: Join a highly reputable festival, known as the Oscars of advertising and creative communications.
- Benefits: Gain invaluable experience in the creative industries with potential networking opportunities.
- Why this job: Be part of an exciting event that shapes the future of creativity and marketing.
- Qualifications: Passion for events, marketing, or media; strong communication skills required.
- Other info: Opportunity to work with top brands and agencies in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Handle Recruitment are seeking candidates who are passionate about events, marketing, advertising or other areas of media and creativity to join an international festival of creativity in the run up to the 2025 event. The festival is highly reputable and widely regarded as the Oscars of the advertising, brand marketing and creative communications world so is a fantastic opportunity for candidates looking to gain invaluable experience within the creative industries! As the Customer Engagement or Customer Service Lead your responsibilities will include: Lead the Awards Customer Engagement team ensuring they achieve their targets Be the first point of call for the companies entering into Awards Take a customer centric representative of the festival employing telemarketing skills to contact existing and new customers from the creative communications field i.e. mainly advertising / PR / media agencies and production companies Generate entries for the festival by helping customers understand the Awards structure, rules and entry process Provide daily and weekly updates on Customer Engagement team performance and efforts Train Customer Engagement team on communication etiquette as per brand values Allocate workload amongst Customer Engagement team and monitor progress Build and nurture robust relationships with new and existing customers through video or phone c…
Customer Engagement Lead - Festival of Creativity employer: Handle Recruitment
Contact Detail:
Handle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Lead - Festival of Creativity
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da du als Customer Engagement Lead viel mit Kunden interagierst, ist es wichtig, dass du deine Fähigkeit zur klaren und effektiven Kommunikation unter Beweis stellst. Übe, wie du komplexe Informationen einfach und ansprechend vermitteln kannst.
✨Tip Number 2
Zeige deine Leidenschaft für Kreativität und Events. Informiere dich über die neuesten Trends in der Werbe- und Kreativbranche und bringe Beispiele für deine eigene Begeisterung und Erfahrung in diesen Bereichen mit. Das wird dir helfen, dich von anderen Bewerbern abzuheben.
✨Tip Number 3
Netzwerke aktiv mit Fachleuten aus der Branche. Nutze Plattformen wie LinkedIn, um Kontakte zu knüpfen und dich mit Personen zu verbinden, die bereits in der Kreativbranche tätig sind. Dies kann dir wertvolle Einblicke geben und möglicherweise sogar Empfehlungen für die Position bringen.
✨Tip Number 4
Bereite dich darauf vor, deine Teamführungsfähigkeiten zu demonstrieren. Da du ein Team leiten wirst, ist es wichtig, dass du Beispiele für deine Erfahrungen in der Teamführung und -motivation parat hast. Überlege dir, wie du dein Team unterstützen und deren Leistung steigern kannst.
We think you need these skills to ace Customer Engagement Lead - Festival of Creativity
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Engagement Lead position. Understand the key responsibilities and required skills, especially in events, marketing, and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer engagement, telemarketing, and the creative industries. Use specific examples that demonstrate your ability to lead teams and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creativity and events. Explain why you are excited about the festival and how your background aligns with the role's requirements.
Highlight Communication Skills: Since the role involves significant customer interaction, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've successfully engaged with customers in previous roles.
How to prepare for a job interview at Handle Recruitment
✨Show Your Passion for Creativity
Make sure to express your enthusiasm for events, marketing, and the creative industries during the interview. Share specific examples of how you've engaged with these fields in the past, whether through work experience or personal projects.
✨Demonstrate Customer-Centric Skills
Since the role involves being the first point of contact for companies entering the awards, highlight your customer service experience. Discuss how you've successfully managed customer relationships and resolved issues in previous roles.
✨Prepare for Team Leadership Questions
As a lead, you'll need to manage and train a team. Be ready to discuss your leadership style and provide examples of how you've motivated a team to achieve targets in the past.
✨Understand the Awards Structure
Familiarize yourself with the festival's awards structure and entry process before the interview. This knowledge will not only impress the interviewers but also demonstrate your commitment to the role and the organization.
