Senior User Experience UX Specialist

Senior User Experience (UX) SpecialistHybrid (ideally 2 days onsite per week)Competitive salary + excellent benefits package + flexible workingLead the Vision for Human-Centred Digital Innovation.Senior User Experience Specialist is sought to join a high-performing Experience team at the heart of a progressive and customer-first insurance organisation. You\’ll champion user-centred design and drive strategic UX initiatives that redefine how customers interact with digital products and services.You will own and lead initiatives to identify, explore and validate opportunities for innovation and enhancement within their digital products and services. This will include driving projects from discovery through to development hand-off, ensuring that design solutions are both user-centric and aligned with business goals across the business on wide-ranging projects spanning multiple brands and business areas.Key Responsibilities: Lead discovery-to-delivery UX initiatives across complex digital platforms and business areas.Own and evolve design systems to support consistent, scalable design across brands.Facilitate workshops, ideation sessions, journey mapping, and stakeholder engagement activities.Translate insights from qualitative and quantitative research into validated, user-centric experiences.Collaborate cross-functionally with product, cont…