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- Tasks: Provide 1st and 2nd line support for D365 F&O software.
- Company: Catch Resource Management connects talent with top ERP opportunities.
- Benefits: Enjoy a hybrid work model and competitive salary of £35k-45k.
- Why this job: Join a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Previous D365 F&O experience and strong customer service skills required.
- Other info: Remote support management and training end users are key responsibilities.
The predicted salary is between 28000 - 36000 £ per year.
Our end user client is looking for a D365 F&O Support Analyst to provide 1st and 2nd line support. Candidates need to have previous D365 F&O experience and knowledge of either Finance or SCM. The role can be completed on a primarily remote basis.
Key Skills & Experience:
- Experience of working in a busy environment, to targets, to SLA’s and within timescales.
- D365 F&O experience – finance and/or SCM module knowledge.
- Excellent customer service skills and exceptional telephone manner.
- Team player with a calm and friendly personality.
- Demonstrated commitment to service quality excellence.
- Good communication skills on all levels.
- Strong problem-solving skills.
- Good organisation & prioritisation skills.
- Professional, flexible, able to work under pressure and adaptable to changing needs.
- Able to deal appropriately and maturely with difficult situations.
- Self-motivated with a ‘can-do’ attitude.
- Ability to manage and prioritise workload under pressure & without supervision.
- Willingness to continue learning and develop technical skills.
- Full UK Driving license.
Responsibilities:
- Provide specific 1st/2nd line D365 F&O software support.
- Monitor ERP batch queues for error notifications.
- Manage and maintain user access lists/security around environment access.
- Train end users on elements of Dynamics AX & D365, including integrated applications.
- Maintain a high degree of customer service and adhere to all service level agreements and processes.
- Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary.
- Follow up the status of problems to the customer and communicate progress in a timely manner.
- Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required).
- Highlight when external technical support is required and liaise with 3rd Party suppliers to expedite resolution.
- Remote Support management of customer issues when required.
- Create, maintain and publish relevant support documentation to assist customers and the IT team.
- Produce ‘How To’ documentation (building and maintaining the existing knowledge base).
Location: UK (Hybrid). Candidates must be eligible to work in this country.
D365 F&O Support Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 F&O Support Analyst
✨Tip Number 1
Familiarise yourself with the D365 F&O platform, especially the finance and supply chain management modules. This will not only boost your confidence but also allow you to speak knowledgeably about your experience during interviews.
✨Tip Number 2
Network with professionals in the D365 community through LinkedIn or relevant forums. Engaging with others in the field can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for common support scenarios that you might encounter in the role. Being able to demonstrate your problem-solving skills with real-life examples will set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This is crucial for a support analyst role where communication and empathy are key.
We think you need these skills to ace D365 F&O Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your D365 F&O experience, particularly in finance or supply chain management. Use specific examples to demonstrate your skills and achievements relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention your experience in providing 1st and 2nd line support and how you can contribute to maintaining high service quality.
Highlight Relevant Skills: In your application, emphasise your ability to work under pressure, manage workloads, and adapt to changing needs. Include any experience with service desk management tools and your commitment to continuous learning.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your D365 F&O Knowledge
Make sure to highlight your experience with D365 F&O during the interview. Be prepared to discuss specific modules you've worked with, especially in Finance or SCM, and how you've applied this knowledge in previous roles.
✨Demonstrate Customer Service Skills
Since the role requires excellent customer service skills, think of examples where you've successfully resolved customer issues. Emphasise your calm and friendly approach, as well as your ability to communicate effectively over the phone.
✨Problem-Solving Scenarios
Prepare to discuss past experiences where you faced challenging problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your strong problem-solving skills and how you managed to resolve issues under pressure.
✨Emphasise Teamwork and Adaptability
The role requires a team player who can adapt to changing needs. Share examples of how you've successfully collaborated with others and adjusted to new challenges in a busy work environment, demonstrating your flexibility and commitment to service excellence.
