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- Tasks: Support drivers and passengers via phone and email, ensuring smooth daily operations.
- Company: Via transforms transportation with innovative technology, aiming to improve accessibility and reduce carbon footprints.
- Benefits: Enjoy 100% remote work, competitive pay, 28 vacation days, and state-of-the-art hardware.
- Why this job: Join a mission-driven team in the dynamic mobility industry and grow your skills while making an impact.
- Qualifications: Fluent in German and English, good communication skills, and a passion for customer service.
- Other info: No prior call centre experience required; we value your willingness to learn and contribute.
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint, we’ve got huge goals. As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand. This job can be done remotely, as long as you are based in England.
What You’ll Do:
- You will ensure the smooth daily operation of our services by providing telephone and email support.
- You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns.
- You will care for customer satisfaction and making sure that issues are resolved.
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.
Who You Are:
- You speak fluent German (C2 or native) and English (C1 or C2).
- You are a good communicator and able to always find the right tone in different contexts.
- You enjoy providing advice and support over the phone.
- You remain calm even in stressful situations and are able to develop creative solutions in real time.
- Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service.
- You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
- You are technology-savvy and enjoy working with modern IT tools.
What We Offer:
- 100% work from home, as long as you’re based in England.
- State of the art hardware for you to perform your work worry free.
- The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most.
- £14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work.
- 28 days of vacation days inclusive of public holidays.
Ready to join the ride? Via is an equal opportunity employer.
Contact Detail:
via Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (German-speaking)
✨Tip Number 1
Familiarise yourself with the mobility industry and Via's mission. Understanding their goals and how they operate will help you engage in meaningful conversations during interviews and demonstrate your passion for their work.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires fluency in both languages, being able to switch between them effortlessly will show your capability to handle customer queries effectively.
✨Tip Number 3
Prepare for potential scenarios you might face as a Customer Service Representative. Think about how you would handle difficult customer interactions or technical issues, as demonstrating problem-solving skills can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for technology and modern IT tools. Being tech-savvy is crucial for this role, so be ready to discuss any relevant experience you have with software or tools that could enhance your performance in customer service.
We think you need these skills to ace Customer Service Representative (German-speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills, especially your fluency in German and English. Include any relevant experience in customer service or communication roles, even if they are not directly related to a call centre.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention your ability to remain calm under pressure and provide examples of how you've resolved issues creatively in the past.
Highlight Relevant Skills: In your application, emphasise your communication skills and your ability to adapt your tone based on the context. Mention any experience you have with modern IT tools, as this is important for the role.
Show Enthusiasm for the Mission: Express your excitement about Via's mission to improve accessibility to mobility and reduce carbon footprints. This will demonstrate that you align with the company's values and goals.
How to prepare for a job interview at via
✨Showcase Your Language Skills
Since the role requires fluent German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Emphasise Your Communication Skills
As a Customer Service Representative, effective communication is key. Share examples of how you've successfully resolved customer issues in the past, highlighting your ability to remain calm and find solutions under pressure.
✨Familiarise Yourself with Technology
The job involves using modern IT tools, so make sure you're comfortable with technology. Research the types of software and systems commonly used in customer service roles, and be ready to discuss your experience with similar tools.
✨Align with Their Mission
Via is passionate about improving accessibility and reducing carbon footprints. During the interview, express your enthusiasm for their mission and how your values align with theirs. This will show that you're not just looking for a job, but are genuinely interested in contributing to their goals.
