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- Tasks: Support drivers and passengers via phone and email, ensuring smooth daily operations.
- Company: Via transforms transportation with innovative technology for better accessibility and reduced carbon footprint.
- Benefits: Enjoy 100% remote work, competitive pay, 28 vacation days, and state-of-the-art hardware.
- Why this job: Join a mission-driven team in the dynamic mobility industry and grow your skills while making an impact.
- Qualifications: Fluent in German and English, good communication skills, and a passion for customer service.
- Other info: No prior call centre experience required; we value your willingness to learn.
Via is using technology to transform transportation around the world. As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on-demand services. This job can be done remotely, as long as you are based in England.
What You’ll Do:
- You will ensure the smooth daily operation of our services by providing telephone and email support.
- You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns.
- You will care for customer satisfaction and making sure that issues are resolved.
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.
Who You Are:
- You speak fluent German (C2 or native) and English (C1 or C2).
- You are a good communicator and able to always find the right tone in different contexts.
- You enjoy providing advice and support over the phone.
- You remain calm even in stressful situations and are able to develop creative solutions in real time.
- You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
- You are technology-savvy and enjoy working with modern IT tools.
What We Offer:
- 100% work from home, as long as you’re based in England.
- State of the art hardware for you to perform your work worry free.
- The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most.
- £14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work.
- 28 days of vacation days inclusive of public holidays.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride? Via is an equal opportunity employer.
Customer Service Representative (German-speaking) employer: Via
Contact Detail:
Via Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (German-speaking)
✨Tip Number 1
Familiarise yourself with the mobility industry and Via's mission. Understanding their goals and how they aim to transform transportation will help you align your answers during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires fluency in both languages, being able to demonstrate your ability to communicate effectively in various contexts will set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios you might face as a Customer Service Representative. Think about how you would handle difficult customer interactions or technical issues, as showcasing your problem-solving skills can impress the hiring team.
✨Tip Number 4
Show your enthusiasm for technology and modern IT tools. Since the role involves using various tech platforms, expressing your comfort and excitement about working with new technologies can demonstrate that you're a great fit for the team.
We think you need these skills to ace Customer Service Representative (German-speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your language skills, particularly your fluency in German and English. Emphasise any previous customer service experience or relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention your ability to remain calm under pressure and provide examples of how you've resolved issues creatively in the past.
Highlight Relevant Skills: In your application, focus on your communication skills and your ability to support customers effectively. Mention any experience with modern IT tools, as this is important for the role.
Show Enthusiasm for the Company’s Mission: Express your excitement about Via's mission to improve accessibility to mobility and reduce carbon footprints. This will demonstrate your alignment with the company's values and goals.
How to prepare for a job interview at Via
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Emphasise Your Communication Skills
As a Customer Service Representative, effective communication is key. Share examples from your past experiences where you successfully resolved customer issues or provided support. Highlight your ability to adapt your tone and approach based on the situation.
✨Demonstrate Problem-Solving Abilities
The interviewers will likely want to see how you handle stressful situations. Prepare to discuss scenarios where you had to think on your feet and come up with creative solutions. This will show that you can remain calm under pressure and effectively assist customers.
✨Express Passion for the Mission
Via is focused on improving transportation and reducing carbon footprints. Make sure to convey your enthusiasm for their mission during the interview. Discuss why you are passionate about accessibility in mobility and how you can contribute to their goals.
