Collections Specialist

Job DescriptionAre you a skilled Collections Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire.We are looking for candidates with outstanding customer service skills to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.This is a hybrid role, with the expectation of three days per week office attendance following a period of office-based training.As a Collections Specialist, your key responsibilities will include:Delivering accurate and timely processing of mortgage administration activitiesRegular communication with customers who are experiencing payment difficultiesDiscussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where approp…