Customer Service Colleague

Join to apply for the Customer Service Colleague role at Dye & Durham Corporation

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service Colleague role at Dye & Durham Corporation

Get AI-powered advice on this job and more exclusive features.

Description

Your role as a Customer Service Colleague is to provide proactive, front-line support to our business customers. After each interaction, our customers should feel like they have spoken to someone they can place their trust in, who has the tenacity to see their enquiry through to resolution.

Department: Customer Operations

Location: Barnsley

Description

Your role as a Customer Service Colleague is to provide proactive, front-line support to our business customers. After each interaction, our customers should feel like they have spoken to someone they can place their trust in, who has the tenacity to see their enquiry through to resolution.

Key Responsibilities

• Pro-active and reactive management of customer orders by telephone, email or any other appropriate media.
• All customer query handling, ensuring correct recording of queries on our in-house IT systems.
• Liaising with all other departments to ensure all queries are resolved within strict SLAs.
• Providing advice and technical support on all products and services offered.
• Providing up to date information on the progression of order and individual products contained within it.
• Taking ownership for the resolution of client escalations by pro-active query management.
• Manage both inbound and outbound telephone calls

Skills, Knowledge & Expertise

• Have excellent professional communication skills and be customer focused, with a positive, can-do attitude.
• Have previous experience working in a customer focused environment
• Have key understanding of the industry and conveyancing process
• Good IT Skills, able to become competent in bespoke systems quickly
• Have the drive to learn and develop in-depth knowledge of all products and services supplied to our customers
• Understand the need for processes and be able to follow the query handling, complaints and escalations process with accuracy and attention to detail
• Work to achieve and exceed SLA’s and KPI’s in the department and wider business, working together with your team to meet targets.

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer\’s challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Dye & Durham Corporation by 2x

Get notified about new Customer Service Specialist jobs in Barnsley, England, United Kingdom.

Knightsbridge, England, United Kingdom 1 week ago

Swindon, England, United Kingdom 2 days ago

Witney, England, United Kingdom 1 week ago

Swindon, England, United Kingdom 4 days ago

Moreton-In-Marsh, England, United Kingdom 4 weeks ago

Gloucester, England, United Kingdom 4 days ago

Swindon, England, United Kingdom 2 days ago

Knightsbridge, England, United Kingdom 1 week ago

Customer Service Representative – IT Services

Customer Relationship Executive – Defence

Cirencester, England, United Kingdom 5 days ago

Swindon, England, United Kingdom 2 days ago

Customer Service Administrator – Gloucester, UK

Gloucester, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 5 days ago

Tewkesbury, England, United Kingdom 2 days ago

Cirencester, England, United Kingdom 5 days ago

Swindon, England, United Kingdom 1 month ago

Gloucester, England, United Kingdom 2 weeks ago

Receptionist/Customer Service Support (12 month Part-Time contract)-EN

Gatwick, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 3 weeks ago

Gloucestershire, England, United Kingdom 2 days ago

Amberley, England, United Kingdom 2 days ago

Evesham, England, United Kingdom 1 day ago

Gloucester, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr