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- Tasks: Lead and manage teams in Council Tax and Business Rates operations.
- Company: Join Rochdale Borough Council, dedicated to community service and improvement.
- Benefits: Enjoy a hybrid work model with flexibility and a supportive environment.
- Why this job: Make a real impact on local services while developing your leadership skills.
- Qualifications: Experience in Revenues & Benefits management is essential; knowledge of legislation is a plus.
- Other info: This role requires a Basic DBS check and does not offer sponsorship.
The predicted salary is between 43200 - 72000 £ per year.
An outstanding opportunity has arisen for the successful applicant to take up a key post within the Revenues & Benefits Service. You will report to and deputise for the Revenues & Benefits Head of Service and will manage the Collections and Support Teams. You will be responsible for providing operational and managerial direction for the Council Tax, Business Rates, Corporate Debt and Support teams. You will lead on a wide range of service and corporate priorities and cross-council initiatives and developments.
Specifically, you will:
- Deputise for Head of Service
- Manage four teams of staff
- Maximise income collection and debt recovery
- Develop, support and implement transformation and improvement
- Lead on performance, quality and accuracy
We are looking for an experienced professional with a track record of successful management and leadership within a Council Revenues & Benefits Service. Collection and recovery of Council Tax and Business Rates are key areas of responsibility and applicants must have a track record of experience in at least one of these areas. Additionally, a broader knowledge and experience of Service-wide areas of work, particularly other charges and debts owed to the council, is required.
The successful candidate will be able to demonstrate a detailed knowledge of Council Tax and/or Business Rates and other collection and recovery legislation, practices, systems, developments and issues and will be able to drive improved performance and efficiency based on experience. Deputising for the Head of Service, you will be able to lead on corporate issues involving and affecting Revenues & Benefits and to which the Service must contribute. This will include transformation projects and cross-council work on improvements and efficiencies.
You need to be enthusiastic, highly motivated with excellent interpersonal skills and experience of dealing with technical collection and recovery issues, contract management, performance management and difficult and complex staffing issues. You will need to be adaptable and innovative with a strong ability to provide leadership and support to colleagues and teams across the Service through change and transformation.
Rochdale Borough Council operates a hybrid model of working and senior officers must work at Number One Riverside at least three days per week and can work from home two days per week. The option for permanent homeworking is not available to senior officers.
To apply please upload your CV together with a supporting statement that provides evidence of how you meet the essential requirements of the role profile. Please ensure you anonymise your CV and supporting statement. Appointment to this post is subject to a Basic DBS. Unfortunately, we are unable to offer sponsorship for this role.
Senior Operations Manager employer: Rochdale Council
Contact Detail:
Rochdale Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities within the Revenues & Benefits Service. Understanding the current landscape, including any recent changes in legislation or local policies, will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals already working in similar roles or within the council. Engaging with them can provide insights into the organisational culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams through change. Highlighting specific examples of transformation projects you've led will showcase your ability to drive improvements and efficiencies.
✨Tip Number 4
Be ready to articulate your approach to performance management and how you've tackled complex staffing issues in the past. This will demonstrate your capability to handle the responsibilities of the role effectively.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in managing teams, income collection, and transformation projects.
Craft a Tailored CV: Ensure your CV is tailored to the role of Senior Operations Manager. Focus on your leadership experience, particularly in Council Revenues & Benefits Services, and include specific examples of successful management and operational improvements.
Write a Compelling Supporting Statement: Your supporting statement should clearly demonstrate how you meet the essential requirements outlined in the job profile. Use specific examples to showcase your knowledge of Council Tax and Business Rates, as well as your ability to lead teams through change.
Anonymise Your Documents: Before submitting, ensure that both your CV and supporting statement are anonymised as per the application instructions. This means removing any personal information that could identify you.
How to prepare for a job interview at Rochdale Council
✨Showcase Your Leadership Experience
As a Senior Operations Manager, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've successfully managed teams and led projects in the past, particularly in the context of Revenues & Benefits.
✨Understand the Legislation
Make sure you have a solid grasp of Council Tax and Business Rates legislation. Be ready to discuss how these laws impact operations and how you've navigated them in previous roles.
✨Highlight Your Problem-Solving Skills
The role involves dealing with complex staffing issues and performance management. Think of instances where you've resolved difficult situations or improved processes, and be prepared to share these stories.
✨Demonstrate Adaptability
With the hybrid working model and ongoing transformation projects, adaptability is key. Share examples of how you've successfully adapted to change in your previous roles and how you can lead others through transitions.
