Quality Assistant

Overall Purpose Of Role as a Quality Assistant

We have an exciting opportunity for a full-time Quality Assistant to join our team at our Head Office in Southall.

As a Quality Assistant, you will support both Warehouse and NPD (New Product Development) functions, ensuring products are safe, legal, and meet or exceed agreed specifications. You will work closely with all areas of the business and play an important role in maintaining our Quality Management System (QMS) and ensuring ongoing compliance with relevant certifications and standards.

Reporting and Key Relationships of a Quality Assistant

• Report directly to Technical & Quality Manager

Other Key Contacts of a Quality Assistant

• External: Suppliers, Service Providers
• Internal: Operations, Sales, Supply Chain, NPD, Finance

Duties and Responsibilities of a Quality Assistant

• Collaborate with Operational Teams to share information and improve standards.
• Ensure all Quality Management System standards are followed.
• Perform label verifications and allergen checks.
• Conduct GMP and GHP audits according to schedule for bakery and warehouse.
• Carry out quality checks and document verification for bakery and warehouse operations.
• Maintain product inspections, laboratory testing, and follow up on POs. Conduct shelf-life validation as needed.
• Complete and record calibration tests on monitoring equipment.
• Provide training on food safety and quality, including inductions.
• Generate and close out internal and external non-conformances.
• Participate in pest control management, non-conformance closure, and document maintenance.
• Handle administrative duties related to document control, specifications, labels, and reporting (plastic tax, palm oil, cocoa, etc.).
• Support investigations of customer complaints.
• Manage product assessment and laboratory testing schedules.
• Conduct traceability exercises and manage site traceability schedules.
• Assist the Technical Manager in preparing for third-party audits and closing non-conformances.
• Report technical KPIs for meetings.
• Perform other projects and tasks as assigned by the line manager.
• Provide cover during team absences and holidays.

Benefits of a Quality Assistant

• Company Pension Scheme
• Life Assurance
• Free On-site Parking
• 50% Discount on Company Purchases
• Referral Scheme
• Long Service Award Scheme

Essential Experience and Qualifications/Training

• Degree in a food-related subject, HND, or equivalent; Food Safety Level 2, HACCP certification
• Experience with HACCP, Food Safety, and auditing
• Previous QA experience in chilled/frozen food production, storage, or distribution environment

Key Requirements

• Good organizational skills and flexibility
• Excellent attention to detail
• Ability to build strong relationships across the business
• Good time management and ability to meet deadlines
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong IT skills for data analysis and reporting
• Good problem-solving skills
• Knowledge of BRCGS A&B, S&D standards

Key Measures

• Specific KPIs and targets will be set with your manager

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