Radiotherapy Accessibility Co-ordinator

We are recruiting for a Radiotherapy Accessibility Co-ordinator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. This is an exciting opportunity to join the inpatient team at Mount Vernon Cancer Centre in a brand new role. You will work closely with cancer patients to identify social and support needs through the completion of electronic holistic needs assessments (eHNA). The eHNA tool will help identify any areas of concern for the patient and signpost as needed. The post holder will assist with discharge planning to prevent increased length of stay and improve patient experience.

The role will include liaising with community and social services and working with the existing accessibility coordinators within Mount Vernon to ensure a seamless service across the cancer centre, particularly for vulnerable patients. As part of the Multi-disciplinary team, the post holder will contribute to service provision by providing elements of direct and indirect patient care and clerical work. The post holder will be expected to facilitate and support care delivery, information giving and communication and coordination.

Main duties of the job:

• Duties will be varied and dependent on the support needed on a daily basis, by the nursing staff.
• Support patients to complete electronic holistic needs assessments, identify concerns and support the implementation of the care plan.
• You will work closely with staff across the cancer centre and within the community to support the patients' social and support needs.
• Receive patient calls and make pre-planned outbound calls to patients to assess ongoing needs.
• Support vulnerable patients and those with complex support and care requirements within the specialist cancer inpatient environment.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients.

Detailed job description and main responsibilities:

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future. We welcome applications from those who would relish the opportunity to be part of new and developing cancer service, building on the excellent reputation, research and patient experience the Cancer Centre already delivers.

Person specification:

• Qualifications / Training: Secondary Education GCSE Maths and English or equivalent NVQ 4 equivalent Assistant Practitioner Foundation Degree in Health and Social Care.
• Previous Experience: Relevant experience in a health care setting at Band 3 or above, a range of administrative/secretarial skills, knowledge of cancer and treatments, interventions and terminology, handling telephone enquiries, NHS experience.
• Skills: Good communication and presentation skills, good verbal/written and interpersonal skills, excellent organisational skills, good management and prioritisation of workload skills, able to work on own initiative and unsupervised but also as a team member, enthusiasm and willingness to support other members of the team, collaborate with multi-professional service users internal and external at all levels, ability to work well under pressure, confidentiality, initiative, flexibility and adaptability, ability to motivate self and others, flexibility and adaptable to changing needs of the service, has insight into care needs of people with cancer or long-term health conditions.

Our values:

• Include: We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
• Respect: We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
• Improve: We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community:

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background.

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.