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- Tasks: Manage day-to-day service for a Salesforce-native SaaS platform and lead deployments.
- Company: Join a high-growth SaaS scale-up in a regulated industry, making an impact.
- Benefits: Enjoy a remote-first environment, pension contributions, and private medical insurance.
- Why this job: Be part of a dynamic team driving service improvements in a fast-paced setting.
- Qualifications: Strong Salesforce experience and a background in service management are essential.
- Other info: Opportunity to work with cutting-edge technology in a supportive culture.
The predicted salary is between 52000 - 78000 £ per year.
I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.
Role & Responsibilities:
- Take ownership of the live service for a Salesforce-native SaaS platform
- Manage the configuration and deployment of Salesforce changes across environments
- Work closely with technical teams on customisations and integrations
- Lead incident, problem, and change management using ITIL-aligned processes
- Act as the main escalation point for technical issues and platform-related incidents
- Ensure the platform adheres to compliance and regulatory requirements
- Drive continual service improvements and support scalability as the business grows
Essential Skills & Requirements:
- Strong, hands-on Salesforce experience, including deployments and configuration
- Proven background in Service Management or a similar application/platform support role
- Understanding of the Salesforce ecosystem, limitations, and best practices
- Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
- Familiarity with ITIL processes, especially change, release, and incident management
- Excellent communication and stakeholder management skills
- Proactive and adaptable—comfortable working in a scale-up setting
Desirable: Salesforce certifications (e.g. Administrator, App Builder)
Package: £65K basic salary
Remote first environment - (once or twice per month in the London office)
Pension contribution
Life Assurance
Income Protection
Private Medical Insurance
Service Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Familiarise yourself with the specific Salesforce features and functionalities that are relevant to service management. Understanding how to leverage these tools effectively can set you apart during discussions with potential employers.
✨Tip Number 2
Network with professionals in the SaaS and Salesforce communities. Engaging with others in the industry can provide insights into the latest trends and challenges, which you can discuss in interviews to demonstrate your knowledge and enthusiasm.
✨Tip Number 3
Prepare to showcase your experience in managing service delivery within regulated environments. Be ready to discuss specific examples of how you've navigated compliance challenges and improved service quality in past roles.
✨Tip Number 4
Brush up on ITIL processes, especially those related to change and incident management. Being able to articulate your understanding of these frameworks will highlight your capability to manage service operations effectively.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Manager position. Familiarise yourself with Salesforce and the nuances of service delivery in a regulated environment.
Tailor Your CV: Highlight your hands-on Salesforce experience and any relevant roles in service management. Use specific examples that demonstrate your understanding of ITIL processes and your ability to manage incidents and changes effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you're a great fit for this role. Discuss your experience in regulated environments and how you can bridge the gap between business operations and technical delivery. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Intec Select
✨Showcase Your Salesforce Expertise
Make sure to highlight your hands-on experience with Salesforce during the interview. Be prepared to discuss specific deployments and configurations you've managed, as well as any challenges you've faced and how you overcame them.
✨Understand the Regulated Environment
Since the role is within a highly regulated industry, demonstrate your understanding of compliance and regulatory requirements. Share examples from your past experiences where you successfully navigated these complexities.
✨Familiarise Yourself with ITIL Processes
Brush up on ITIL processes, especially around change, release, and incident management. Be ready to explain how you've applied these principles in previous roles to improve service delivery and manage incidents effectively.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've managed stakeholder relationships in the past, particularly in a scale-up environment.
