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- Tasks: Engage with customers, sell refreshments, and provide a warm welcome on trains.
- Company: GWR is a leading railway operator, transforming travel experiences across the Southwest.
- Benefits: Enjoy free rail travel, a health care plan, and discounts while working in a supportive team.
- Why this job: Perfect for those with weekday commitments, offering a dynamic role with diverse interactions.
- Qualifications: Customer service experience, excellent communication skills, and a friendly personality are essential.
- Other info: Work 17.5 hours every weekend, with training provided in Swindon.
The predicted salary is between 12739 - 16665 £ per year.
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over one hundred million passenger journeys each year, we carry people to over 280 stations in the Southwest, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train journeys, empowering our team of over 7,000 diverse people to give our customers an amazing experience and make rail the best way to travel.
Join us as a Weekend Customer Host to be part of this exciting transformation, enhancing the service for customers travelling with us on Saturdays and Sundays. A great opportunity for those with weekday commitments, you'll work onboard our trains providing customers with an at-seat service, a warm welcome and an outstanding experience.
What are the responsibilities?
- To engage with customers and sell refreshments for their journey.
- To offer a complimentary trolley service for customers travelling in first class.
- To be an ambassador for GWR.
- To provide the safest possible journey for everyone.
- To maintain a clean and pleasant environment.
What do I need?
- Customer service experience within a sales background.
- Excellent communication skills.
- The ability to work both alone and as part of a team.
- To enjoy being around people and building rapport.
- A happy personality!
If you are passionate about delivering outstanding customer service, can work a selection of shifts on Saturday and Sunday every weekend and enjoy working in a proactive role where no two days are the same, we would love to hear from you!
What is the reward?
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company health care plan, discounted shopping and much, much more. Starting salary will be £12,739, rising to £16,650 after your probation.
What else do I need to know?
- Hours are an average of 17.5 hours per week, working on Saturday and Sunday only, every weekend.
- 13 days annual leave a year.
- Please note that training for this position will be two weeks full time, Monday – Friday in Swindon.
- You must live within 45 – 60 minutes travelling time of Exeter St David's station.
This is being advertised to create a talent pool for expected vacancies. We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Weekend Customer Host - Talent Pool employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Host - Talent Pool
✨Tip Number 1
Familiarise yourself with GWR's values and mission. Understanding their commitment to customer service and inclusivity will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully engaged with customers and resolved issues, as this role heavily relies on excellent communication skills and rapport-building.
✨Tip Number 3
Prepare to discuss your availability and flexibility. Since the role requires working weekends, emphasising your commitment to these hours will demonstrate your reliability and eagerness to contribute to the team.
✨Tip Number 4
Show enthusiasm for the role and the company. Expressing genuine excitement about being part of GWR's transformation and enhancing customer experiences can set you apart from other candidates who may not convey the same passion.
We think you need these skills to ace Weekend Customer Host - Talent Pool
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Weekend Customer Host position. Highlight your relevant customer service experience and sales background in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your communication skills, ability to work in a team, and any previous experience in customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working with GWR. Mention specific examples of how you have provided excellent service in the past and why you want to be part of their team.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at First Group
✨Show Your Customer Service Skills
Since the role involves engaging with customers and providing an outstanding experience, be prepared to share specific examples of your previous customer service experiences. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Your Communication Abilities
Excellent communication is key for this position. During the interview, practice clear and confident communication. You might even want to role-play scenarios where you need to engage with customers or sell refreshments.
✨Emphasise Teamwork and Independence
The job requires both teamwork and the ability to work independently. Be ready to discuss times when you successfully collaborated with others as well as instances where you took initiative on your own.
✨Exude a Positive Attitude
A happy personality is essential for this role. Make sure to convey your enthusiasm for the position and the company during the interview. A positive attitude can make a significant difference in how you are perceived by the interviewers.
