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- Tasks: Be the first point of contact for 140,000 customers, resolving their queries.
- Company: Join Sovereign Network Group, a leader in providing affordable homes and community investment.
- Benefits: Enjoy flexible working, 25+ days holiday, and a £450 yearly benefits pot.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Great customer service skills, resilience, and good computer literacy are essential.
- Other info: Hybrid working after 6 months and opportunities for career progression.
The predicted salary is between 20000 - 30000 £ per year.
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working.
We offer a starting salary of £24,531. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.
What we look for:
- Great customer service skills with the ability to actively listen.
- Resilience to handle complex and difficult calls.
- Good computer literacy, using multiple systems while talking to customers.
- The ability to turn a problem into a solution.
- Empathy and a passion for helping people.
- The ability to connect and communicate with colleagues across the business.
- An understanding of home repairs is an advantage.
What we offer you:
- An engaging, friendly and supportive working environment.
- Development of your skills and the opportunity for a career within a successful and diverse organisation.
- £450 yearly flexible benefit pot to use against benefits of your choice.
- Flexible working.
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- A chance to buy or sell holiday as part of our flexible benefits package.
- A generous pension scheme matching up to 12%.
- Life cover as soon as you join us.
- Participation in our Recognition scheme where you can be gifted retail vouchers.
- A range of wellbeing discounts including Gym Memberships.
- A wide selection of other benefits available.
Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Customer Service Advisor employer: Sovereign Housing Association Limited
Contact Detail:
Sovereign Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to home repairs. This will help you demonstrate your understanding of the role during any discussions or interviews.
✨Tip Number 2
Practice active listening skills by engaging in conversations where you summarise what others say. This will prepare you for the complex calls you'll handle as a Customer Service Advisor.
✨Tip Number 3
Showcase your resilience by sharing examples from past experiences where you successfully managed difficult situations. This will highlight your ability to stay calm under pressure.
✨Tip Number 4
Connect with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can give you an edge in understanding how to align your skills with their needs.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Customer Service Advisor does at Sovereign Network Group. Familiarise yourself with their responsibilities, such as resolving customer queries and providing support.
Tailor Your CV: Highlight your customer service experience and skills in your CV. Emphasise your ability to listen actively, solve problems, and communicate effectively, as these are key traits they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your resilience in handling complex situations. Mention any relevant experience you have, especially in customer service or related fields.
Showcase Relevant Skills: In your application, be sure to mention your computer literacy and familiarity with multiple systems, as this is crucial for the role. If you have any knowledge about home repairs, include that too, as it can set you apart from other candidates.
How to prepare for a job interview at Sovereign Housing Association Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've successfully resolved customer queries and demonstrated empathy, as this is crucial for the role.
✨Demonstrate Resilience
Prepare to discuss challenging situations you've faced in past roles. Explain how you managed stress and maintained a positive attitude while resolving complex issues, as resilience is key in this position.
✨Familiarise Yourself with Common Home Repairs
Since many customer calls will be about repairs, having a basic understanding of common household issues can set you apart. Research typical problems and solutions to show your proactive approach.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to listen carefully, which is essential for a Customer Service Advisor.
