Quote Management Specialist

Are you someone who loves getting things organised and enjoys being the first point of contact in a professional journey? This role would suit someone with a background in customer service, operations, or insurance administration—perhaps from a claims or broker support environment—who's ready to try something new. A great stepping stone for those looking to start a rewarding career and who are ready to learn, contribute, and grow. If you're confident working independently while being part of a supportive team, and enjoy improving processes to make things run smoothly, this could be the role for you.

A bit about the job: As a Quote Management Specialist in our Corporate Broker Solutions Team, you’ll be at the frontline of Aviva’s Group Protection adviser journey. You’ll triage all incoming quote requests and queries, ensuring each is directed to the right place swiftly and accurately. Your role is vital in shaping the adviser experience from the very first interaction, setting the tone for excellent service and efficient outcomes. You’ll also play a part in streamlining our internal processes and supporting our digital quote platform.

We understand that flexibility is important in the workplace. That’s why, for this role, we’re open to candidates who may need to work flexible hours which differ from the standard 9-5. If this is something you would need, please let us know when you apply.

Skills and experience we’re looking for:

• Experience working in a customer-facing or administrative role, ideally within insurance or financial services.
• Strong communication skills, particularly in handling professional email and telephone queries.
• Excellent organisational skills and attention to detail when managing multiple tasks or records.
• Confident using digital platforms and suggesting improvements to processes.
• A proactive problem-solver who can work independently and escalate complex cases appropriately.

What you’ll get for this role:

• Starting salary circa £26,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 6% (A & B grade) of annual salary - actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com.