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- Tasks: Assist customers with parcel delivery queries and resolve issues efficiently.
- Company: Join DPD, a leading sustainable delivery company with a £2 billion turnover.
- Benefits: Enjoy perks like free life assurance, holiday trading, and discounts at hundreds of retailers.
- Why this job: Be part of a friendly team that values customer satisfaction and offers career growth.
- Qualifications: Experience in fast-paced customer service and strong communication skills are essential.
- Other info: Work part-time (25 hours/week) with flexible shifts and never work on your birthday!
The predicted salary is between 14200 - 19920 £ per year.
Contract: 6 Month Fixed Term Contract Part Time (25 hours per week)
Days of Work: Monday to Friday and Tuesday to Saturday rotated
Hours of Work: 1:30 - 17:30 and 11:00 - 16:00
Location: DPD Bristol, Oakwood Drive, Emerson Green, BS16 7LR
Salary: Circa £23,800 (full time equivalent)
Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You’ll also be focussed on:
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
Qualifications:
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
About our benefits:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
Customer Service Advisor - Part Time - 6 months fixed term employer: DPD UK
Contact Detail:
DPD UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - 6 months fixed term
✨Tip Number 1
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Demonstrating these values in your interactions during the interview can set you apart as a candidate who truly aligns with the company's culture.
✨Tip Number 2
Prepare to discuss specific examples from your past customer service experience that showcase your problem-solving skills and ability to handle fast-paced environments. This will help illustrate your capability to thrive in the role.
✨Tip Number 3
Research common delivery issues and customer queries related to parcel services. Being knowledgeable about these topics will allow you to engage in meaningful conversations during the interview and demonstrate your proactive approach.
✨Tip Number 4
Practice your communication skills, especially your telephone manner. Since the role involves a lot of phone interaction, being able to convey information clearly and confidently will be crucial in making a positive impression.
We think you need these skills to ace Customer Service Advisor - Part Time - 6 months fixed term
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your ability to work in a fast-paced environment and showcase any specific achievements that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your values align with DPD's core values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in previous roles. Highlight your confident telephone manner and ability to build rapport quickly.
Highlight Technical Proficiency: Mention your proficiency in Microsoft Office programmes and any other relevant software. This will show that you have the administrative skills necessary for the role.
How to prepare for a job interview at DPD UK
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Be prepared to share specific examples of how you've handled difficult situations or exceeded customer expectations in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving delivery disputes and investigating missing parcels, be ready to discuss your problem-solving skills. Think of scenarios where you identified issues and took initiative to resolve them effectively.
✨Communicate Clearly and Confidently
Strong communication is key for a Customer Service Advisor. Practice speaking clearly and confidently, especially over the phone. You might even want to do a mock interview with a friend to get comfortable.
✨Align with DPD's Values
Familiarise yourself with DPD's core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Be prepared to discuss how you embody these values in your work and how they resonate with your personal work ethic.
