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For Companies At a Glance
- Tasks: Support store management, drive sales, and provide excellent customer service.
- Company: Join Ryman, a leading retailer with over 130 years of experience in stationery and office supplies.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and exclusive discounts.
- Why this job: Be part of a dynamic team where your ideas matter and growth is encouraged.
- Qualifications: Passion for retail, strong communication skills, and a drive to exceed customer expectations.
- Other info: Flexible hours, training programmes, and opportunities for personal development await you.
Are you looking to join our set? If so, we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 10 hours per week.
WHAT WILL THIS ROLE INVOLVE?
As a Sales Assistant, you will be responsible for supporting the store management team. You will be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention.
- Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business.
- Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Carry out stock replenishment and when required maintain accuracy of our stock systems.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- Acquire a high level of product knowledge and continue to self-develop that knowledge.
- Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items.
- Ensure compliance with all relevant Health and Safety policies.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Strong communication and team working skills.
- A dedication to learning and developing your own skills.
- Flexibility towards working hours and location.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
Sales Assistant employer: Ryman
Contact Detail:
Ryman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Ryman's product range and services. Understanding the products you’ll be selling will not only boost your confidence but also help you engage customers effectively, showcasing your knowledge during the interview.
✨Tip Number 2
Demonstrate your passion for customer service. Think of examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with Ryman's focus on exceeding customer expectations.
✨Tip Number 3
Prepare to discuss how you can contribute to achieving KPIs. Research common sales metrics in retail and think about how you can apply your skills to help the team meet and exceed these targets.
✨Tip Number 4
Show your enthusiasm for learning and development. Be ready to talk about how you plan to acquire product knowledge and improve your skills, as Ryman values self-motivated individuals who are eager to grow.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Sales Assistant position. Tailor your application to highlight how your skills and experiences align with what Ryman is looking for.
Show Your Passion: Express your enthusiasm for the Ryman brand in your cover letter. Mention specific aspects of the company that resonate with you, such as their commitment to customer service or their dynamic team environment.
Highlight Relevant Experience: Include any previous retail or customer service experience in your CV. Be sure to mention specific achievements, such as exceeding sales targets or successfully handling customer complaints, to demonstrate your capability.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important qualities for a Sales Assistant.
How to prepare for a job interview at Ryman
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Ryman and its products during the interview. Share any personal experiences you've had with the brand, as this will demonstrate your genuine interest and alignment with their values.
✨Prepare for Customer Scenarios
Since handling customer complaints is a key responsibility, think of examples from your past where you successfully resolved issues. Be ready to discuss how you would approach difficult situations while maintaining excellent customer service.
✨Know Your KPIs
Familiarise yourself with common retail KPIs such as sales targets and customer satisfaction metrics. Be prepared to discuss how you would strive to exceed these objectives and contribute to the store's success.
✨Demonstrate Team Spirit
Ryman values teamwork, so be sure to highlight your ability to work well with others. Share examples of how you've collaborated in previous roles and how you can contribute positively to the team dynamic.
