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For Companies At a Glance
- Tasks: Lead and enhance Lending services, ensuring operational excellence and collaboration with external partners.
- Company: Join TSB Bank, a forward-thinking institution transforming customer service through technology.
- Benefits: Enjoy hybrid working, an attractive rewards package, and a supportive work-life balance.
- Why this job: Be part of a dynamic team driving innovation in banking and making a real impact.
- Qualifications: Strong leadership, strategic management skills, and experience in IT service delivery required.
- Other info: This role offers a chance to shape the future of banking in an inclusive environment.
The predicted salary is between 43200 - 72000 £ per year.
At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
How you’ll make a difference
The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Lending related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.
What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of Lending business operations and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!
Senior Service Operations Manager Lending employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Operations Manager Lending
✨Tip Number 1
Familiarise yourself with TSB's current initiatives and values, especially around their transformation in service delivery. This will help you align your experience and ideas with their goals during discussions.
✨Tip Number 2
Network with current or former employees of TSB, particularly those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed IT service delivery within a SIAM framework. Highlighting your hands-on experience will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on the latest trends in ITSM and service integration management. Being able to speak knowledgeably about these topics will show your commitment to continuous improvement and innovation.
We think you need these skills to ace Senior Service Operations Manager Lending
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strategic management skills and experience in IT service delivery, particularly within a SIAM framework. Use specific examples that demonstrate your leadership and communication abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for TSB's transformation and how your background aligns with their goals. Mention your commitment to continuous improvement and provide examples of how you've driven change in previous roles.
Highlight Relevant Experience: When detailing your work history, focus on your experience with ITSM tools and processes, as well as your understanding of Lending business operations. This will show that you are well-equipped to manage the operational integrity of Lending services.
Showcase Analytical Skills: Include examples of how you've used service performance data and metrics to inform strategic decisions. This will demonstrate your ability to analyse data effectively and contribute to service excellence at TSB.
How to prepare for a job interview at TSB Bank
✨Understand the Role
Make sure you have a clear understanding of the Senior Service Operations Manager role and how it fits within TSB's transformation. Familiarise yourself with the key responsibilities, especially around managing L2 application support and collaborating with external service providers.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership and communication skills. Be ready to discuss how you've engaged stakeholders in the past and led service improvement initiatives, as these are crucial for this position.
✨Familiarise with SIAM and ITSM
Since the role requires a deep understanding of SIAM and ITSM best practices, brush up on these concepts. Be prepared to discuss how you've applied these frameworks in previous roles to drive service excellence.
✨Data-Driven Decision Making
Highlight your ability to analyse service performance data and metrics. Prepare to discuss specific instances where your analysis informed strategic decisions, showcasing your commitment to continuous improvement.
