At a Glance
- Tasks: Support customers across Europe with queries and transactions in a dynamic team environment.
- Company: WEX Inc. is a leader in innovative payment solutions for businesses of all sizes.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday, and wellness perks.
- Why this job: Join a passionate team focused on client service and continuous improvement in a growing industry.
- Qualifications: Fluent in Dutch and English with prior customer service experience and strong communication skills.
- Other info: Opportunity to work in a vibrant Manchester office with a supportive team culture.
The predicted salary is between 20000 - 30000 ÂŁ per year.
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions. WEX's fleet, corporate and health payment solutions provide its customers – comprising small businesses, large fleets and corporations – with unparalleled security and control across a wide spectrum of business sectors. We are executing against a multi-pronged growth strategy that enables us to maintain our leadership position and we hire people who share our passion for continuous innovation, client service and process improvement.
Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe. You will be working in an expanding Department, covering a European wide operation. The Department will be undertaking a varied number of tasks required to maintain an operation supporting a growing Fuel Card business.
What’s on Offer?
- Highly Competitive salary of ÂŁ25,000
- Annual company bonus
- 37.5 hour week - Monday to Friday, no evenings or weekends
- Hybrid working from our Manchester City Centre office (1-2 days per week)
- Industry leading pension scheme
- 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays
- Life assurance
- Income protection
- Discount & Perks platform
- Employee wellbeing
How you’ll make an impact
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Carry out data entry for Customers & Cards
- Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided
Experience you’ll bring
- Previous experience in similar Customer Service role
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal) - Fully fluent in Dutch and English
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems
What’s Next?
If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.
Customer Service Advisor Dutch Speaking employer: WEX
Contact Detail:
WEX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Dutch Speaking
✨Tip Number 1
Familiarise yourself with WEX Inc.'s products and services, especially their payment solutions. Understanding the specifics of what they offer will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your Dutch language skills, particularly in a customer service context. Being able to demonstrate your fluency and ability to handle customer queries in Dutch will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in previous roles. Highlighting your problem-solving skills and adaptability will resonate well with the hiring team.
✨Tip Number 4
Showcase your teamwork abilities by discussing past experiences where you collaborated with others to achieve a common goal. This aligns with WEX's emphasis on building effective working relationships.
We think you need these skills to ace Customer Service Advisor Dutch Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you used Dutch and English. Emphasise skills that align with the job description, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've successfully handled customer queries or improved processes in previous roles.
Highlight Language Proficiency: Since this role requires fluency in Dutch and English, make sure to clearly state your language skills in both your CV and cover letter. You could also mention any relevant experiences that demonstrate your bilingual capabilities.
Follow Application Instructions: Ensure you apply through the StudySmarter website and follow any specific instructions provided in the job listing. Double-check that all required documents are included and formatted correctly before submitting your application.
How to prepare for a job interview at WEX
✨Showcase Your Language Skills
Since this role requires fluency in Dutch and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even conduct part of the interview in Dutch, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience, especially any roles that involved mentoring or training others. This will show that you can not only handle customer queries but also contribute to team development.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. WEX values ownership and initiative, so share specific instances where you took charge of a problem and found a solution.
✨Understand the Company and Its Values
Research WEX Inc. and its services before the interview. Familiarise yourself with their business model and values, as this will help you align your answers with what they are looking for in a candidate who can contribute to their growth strategy.