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- Tasks: Provide proactive customer support and manage client relationships in a technical role.
- Company: Join a supportive team led by someone who values growth and mentorship.
- Benefits: Enjoy remote work flexibility with minimal office attendance and a competitive salary.
- Why this job: Gain autonomy in your role while developing skills in automation technology.
- Qualifications: Experience with RPA tools like UiPath or Blue Prism is preferred, but training is available.
- Other info: No need for an updated CV to apply; we can help you with that!
The predicted salary is between 22200 - 37000 £ per year.
You know what good customer support looks and feels like. You're not someone to wait around. You prefer to work proactively when solving problems, rather than reactively. This role is technical and hands-on, so you'll report into the team lead and support them in delivering the best customer support possible.
You’ll do this through accountability. You’ll own issues, speak to clients directly, and manage relationships with other teams, like software development. Technically you’ll need some experience with automation technology (RPA, either UiPath or Blue Prism), and they’re happy to train and develop you in this area.
You’ll be working in a small team of four, and be led by someone who’s worked their way up from the bottom - and now wants to give back to someone else. This will suit you if you’re looking for more autonomy and accountability in your day-to-day. The lead would like to pass over some of their responsibilities for you to control.
This is a mostly remote position with limited office attendance (less than twice a month). Salary is up to £37k. You must be based in the UK with full RTW to apply.
Locations
Customer Support Engineer employer: Place
Contact Detail:
Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarise yourself with automation technologies like UiPath or Blue Prism. Even if you don't have extensive experience, showing that you've done your homework and understand the basics can set you apart from other candidates.
✨Tip Number 2
Demonstrate your proactive problem-solving skills during any conversations or interviews. Share specific examples of how you've taken initiative in past roles to resolve customer issues before they escalate.
✨Tip Number 3
Highlight your ability to manage relationships with clients and other teams. Prepare anecdotes that showcase your communication skills and how you've successfully collaborated with different departments to enhance customer support.
✨Tip Number 4
Since this role offers autonomy, be ready to discuss how you handle responsibility. Think of instances where you've taken ownership of a project or task, and be prepared to explain how you managed it effectively.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully grasp what a Customer Support Engineer does. Highlight your proactive problem-solving skills and any relevant technical experience, especially with automation technologies like UiPath or Blue Prism.
Tailor Your CV: Even if your CV isn't up to date, focus on showcasing your customer support experience and technical skills. Emphasise any hands-on experience you've had in similar roles and your ability to manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your desire for autonomy and accountability, and how you can contribute to the team's success.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and keeps you on their radar.
How to prepare for a job interview at Place
✨Show Your Proactive Problem-Solving Skills
Demonstrate your ability to tackle issues head-on rather than waiting for them to escalate. Share examples from your past experiences where you took the initiative to resolve customer problems before they became major concerns.
✨Familiarise Yourself with Automation Technologies
Since the role requires some experience with automation technology like RPA, make sure to brush up on your knowledge of UiPath or Blue Prism. Even if you're not an expert, showing that you've done your homework will impress the interviewers.
✨Emphasise Accountability and Ownership
This position values accountability, so be prepared to discuss how you take ownership of your work. Provide examples of how you've managed client relationships and resolved issues independently in previous roles.
✨Prepare Questions for Your Interviewer
Engage with your interviewer by preparing thoughtful questions about the team dynamics and the responsibilities you'll be taking on. This shows your interest in the role and helps you assess if it's the right fit for you.
