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- Tasks: Be the friendly face for late arrivals and ensure a welcoming atmosphere.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible shifts, 33% dining discounts, and access to financial tools.
- Why this job: Experience fun, teamwork, and the chance to make lifelong friends.
- Qualifications: Passion for guest care and excellent communication skills required.
- Other info: No CV needed; our quick application takes just 2 minutes!
No CV to hand? No problem! We’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins.
- You’ll ensure a warm, friendly and genuine welcome.
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
- You’ll ensure guest and business safety and security is top priority at all times.
- In the event of a fire, evacuating all guests and team from the business safely and quickly.
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care.
- A can-do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You’ll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
- On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares!
- There’s also a free employee helpline- to support you with whatever life throws at you.
Innkeeper\'s Collection Night Porter employer: Toby Carvery
Contact Detail:
Toby Carvery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Innkeeper\'s Collection Night Porter
✨Tip Number 1
Show your passion for guest care during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for guests in previous roles or situations.
✨Tip Number 2
Demonstrate your ability to handle pressure by discussing any past experiences where you successfully managed difficult situations or complaints. This will highlight your professionalism and problem-solving skills.
✨Tip Number 3
Familiarise yourself with the company’s values and culture. During your conversation, mention how your personal values align with theirs, especially regarding teamwork and creating a welcoming environment.
✨Tip Number 4
Prepare questions that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they ensure a safe environment for both guests and staff.
We think you need these skills to ace Innkeeper\'s Collection Night Porter
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Innkeeper's Collection is looking for in a Night Porter. Highlight key responsibilities and qualities they value, such as passion for guest care and professionalism.
Tailor Your Responses: When filling out the application form, make sure to tailor your responses to reflect your enthusiasm for delivering great guest experiences. Use specific examples from your past experiences that demonstrate your skills and attitude.
Showcase Your Communication Skills: Since excellent verbal communication is essential for this role, ensure that your written responses are clear, concise, and friendly. This will give the employer a sense of your communication style even before an interview.
Highlight Team Spirit: Mention any previous experience working in a team environment. Emphasise your ability to collaborate and contribute positively to a team, as this is a key aspect of the Night Porter role.
How to prepare for a job interview at Toby Carvery
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share any relevant stories or examples that highlight your commitment to guest satisfaction.
✨Demonstrate a Can-Do Attitude
During the interview, showcase your positive mindset and willingness to tackle challenges. Employers appreciate candidates who can maintain professionalism under pressure.
✨Highlight Your Attention to Detail
Discuss how you ensure high standards in your work, whether it's cleaning tasks or setting up areas for guests. Mention specific instances where your attention to detail made a difference.
✨Practice Your Communication Skills
Since excellent verbal communication is key in this role, prepare to discuss how you handle guest inquiries and complaints. Role-play common scenarios to demonstrate your problem-solving abilities.
