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- Tasks: Join a dynamic team to process orders, manage customer inquiries, and improve operations.
- Company: A thriving business with 20 years of success and a close-knit team of 30 employees.
- Benefits: Enjoy a supportive environment with opportunities for growth and innovation.
- Why this job: Make a real impact while delivering exceptional service in a fast-paced role.
- Qualifications: 4-5 years in sales administration, strong numeracy skills, and proficiency in Excel.
- Other info: Location transitioning from Kingswinford to Droitwich; apply now to join the team!
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to take your career to the next level in a dynamic and customer-focused environment? This is your chance to join a thriving business with over 20 years of success. With a close-knit team of around 30 employees and a clear vision for growth, this company is looking for an exceptional individual to step into the role of Administration and Customer Support. If you're passionate about delivering first-class service and thrive in a fast-paced, hands-on role, this could be the opportunity you've been waiting for.
What You Will Do:
- Accurately process sales orders, generate invoices, and check consignments to ensure a seamless customer experience.
- Field all incoming calls, maintain customer price lists, and complete export documentation with precision.
- Track and manage Admin department dashboards to ensure orders are processed correctly and efficiently.
- Liaise closely with the sales team and warehouse staff to coordinate timely and accurate deliveries.
- Handle customer enquiries directly and work collaboratively with delivery companies to ensure smooth operations.
- Contribute to process improvements, including developing the price list structure, controlling new product procedures, and producing tailored customer reports.
What You Will Bring:
- 4-5 years of experience in a sales administration or business support role.
- A strong academic record with excellent numeracy skills; an accounting background is desirable.
- Proficiency in Excel and experience with Sage X3 (preferred but not essential).
- Outstanding organisational and communication skills, with the ability to work effectively in a team.
- A proactive, creative mindset and a flexible, can-do attitude that embraces variety and change.
In this role, you'll play a vital part in ensuring the company's operations run smoothly, contributing directly to its ambitious growth plans. The Administration and Customer Support position is pivotal in delivering exceptional service to valued customers while driving process efficiency and compliance. This is more than just a job - it's a chance to make a real impact within a supportive and forward-thinking environment.
Location: This role is based in Kingswinford, transitioning to Droitwich, offering a convenient and accessible location for your next career move.
Interested? If you're ready to bring your skills and enthusiasm to a company that values innovation and excellence, don't wait! Apply now to become a key member of the team in this exciting Administration and Customer Support role.
Administration and Customer Support employer: Jonathan Lee Recruitment
Contact Detail:
Jonathan Lee Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration and Customer Support
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Administration and Customer Support role.
✨Tip Number 3
Prepare to discuss your experience with sales administration and customer support in detail. Be ready to share specific examples of how you've improved processes or handled challenging customer situations in the past.
✨Tip Number 4
Showcase your organisational skills during any interactions. Whether it's through timely follow-ups or well-prepared questions, demonstrating your ability to manage tasks effectively will set you apart from other candidates.
We think you need these skills to ace Administration and Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration or business support. Emphasise your organisational and communication skills, as well as any experience with Excel or Sage X3.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive mindset. Mention specific examples of how you've contributed to process improvements in previous roles.
Highlight Relevant Skills: In your application, clearly outline your numeracy skills and any accounting background you have. This is particularly important given the role's focus on processing sales orders and generating invoices.
Follow Application Instructions: Ensure your application includes your name, email address, phone number, and location as specified. Double-check that all required information is complete to avoid delays in processing your CV.
How to prepare for a job interview at Jonathan Lee Recruitment
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer support, be prepared to discuss your previous experiences in delivering exceptional service. Share specific examples of how you've handled challenging situations or gone above and beyond for customers.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you manage multiple tasks efficiently. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
While proficiency in Sage X3 is preferred but not essential, showing that you have experience with similar software or are willing to learn can set you apart. Brush up on Excel skills as well, as they will likely be tested during the interview.
✨Prepare for Team Collaboration Questions
Given the collaborative nature of the role, be ready to discuss how you work within a team. Think of examples where you've successfully liaised with colleagues from different departments to achieve a common goal.
