Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service operations and ensure top-notch support for banking technology.
- Company: Join TSB Bank, a forward-thinking institution transforming customer service through technology.
- Benefits: Enjoy hybrid working, an attractive rewards package, and a vibrant, inclusive workplace.
- Why this job: Be part of a groundbreaking transformation in banking and drive meaningful change.
- Qualifications: Strong leadership skills, ITSM experience, and a passion for continuous improvement required.
- Other info: This role is perfect for innovative IT professionals ready to shape the future.
The predicted salary is between 43200 - 72000 £ per year.
At TSB, we’re transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help us build the future of banking.
How you’ll make a difference
The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of IT Enablement services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing L2 application support either directly or indirectly, collaborating with external service providers, and contributing to the successful delivery of new products and services.
What you’ll bring
- Strong strategic management skills to align IT services with business value streams.
- Excellent leadership and communication skills to engage with stakeholders and lead service improvement initiatives.
- A deep understanding of SIAM and ITSM best practices to drive service excellence.
- A commitment to continuous improvement and the ability to drive change within TSB.
- Experience in managing IT service delivery within a SIAM framework.
- Proficiency in ITSM tools and processes, particularly those related to service integration and management.
- Understanding of IT Enablement and value streams to ensure relevant service delivery.
- Ability to analyse service performance data and metrics to inform strategic decisions.
What we offer in return
- Hybrid and flexible working arrangements to support a healthy work/life balance.
- An attractive reward and myTSB benefits package, giving you more of what matters to you.
- A diverse, energising and collaborative working environment.
- A truly inclusive organisation that values difference, where everyone feels welcome and has access to equal opportunities.
- A career that’s enriching and full of opportunities.
If this sounds right up your street, come and join our team. We make things happen!
Senior Service Operations Manager - IT Enablement employer: TSB Bank
Contact Detail:
TSB Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Operations Manager - IT Enablement
✨Tip Number 1
Familiarise yourself with TSB's current IT initiatives and their approach to service transformation. Understanding their strategic goals will help you align your experience and ideas with what they are looking for in a Senior Service Operations Manager.
✨Tip Number 2
Network with current or former employees of TSB, especially those in IT roles. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed IT service delivery within a SIAM framework. Highlighting your hands-on experience will demonstrate your capability to lead and improve service operations effectively.
✨Tip Number 4
Stay updated on the latest trends in ITSM and service integration management. Being knowledgeable about current best practices will not only enhance your discussions during interviews but also show your commitment to continuous improvement.
We think you need these skills to ace Senior Service Operations Manager - IT Enablement
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Service Operations Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your strategic management skills, leadership experience, and familiarity with ITSM and SIAM frameworks. Use specific examples from your past roles to demonstrate your achievements and impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for TSB's transformation and how you can contribute to their goals. Highlight your commitment to continuous improvement and provide examples of how you've driven change in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at TSB Bank
✨Understand the Role
Make sure you have a clear understanding of the Senior Service Operations Manager role and how it fits within TSB's transformation. Familiarise yourself with IT Enablement and the importance of aligning IT services with business value streams.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership and communication skills. Be ready to discuss how you've engaged stakeholders and led service improvement initiatives in previous roles.
✨Familiarise with SIAM and ITSM
Brush up on your knowledge of Service Integration and Management (SIAM) and IT Service Management (ITSM) best practices. Be prepared to discuss how you've applied these frameworks in managing IT service delivery.
✨Data-Driven Decision Making
Highlight your ability to analyse service performance data and metrics. Prepare to discuss how you've used this information to inform strategic decisions and drive continuous improvement in your past roles.
