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- Tasks: Handle incoming calls and record patient details for non-emergency transport.
- Company: Join a health trust committed to providing essential services to the community.
- Benefits: Enjoy paid holidays, a company pension scheme, and public sector work experience.
- Why this job: Gain valuable experience in a supportive environment while making a difference in people's lives.
- Qualifications: Must have 5 GCSEs including English and Maths; previous call centre experience preferred.
- Other info: Flexible shifts available, with opportunities for extension based on performance.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking three Call Handlers for an immediate start within the health trust. This position is for a duration of six months, with the possibility of extension based on performance and service needs.
About the Role
This full-time role offers 37.5 hours per week, with shift patterns scheduled across Monday to Sunday. Working hours range from 7:00 AM to midnight on weekdays and 8:00 AM to 8:00 PM on weekends. Flexibility to work evenings and weekends is essential.
Responsibilities
- Handling a high volume of incoming calls
- Recording patient details for non-emergency transport
- Liaising with healthcare professionals, ambulance crews, and the public
Qualifications
- Minimum of 5 GCSEs (Grades A–C) including English and Maths
Required Skills
- Previous call centre or high-volume phone handling experience
- Excellent telephone manners
- Ability to handle sensitive information professionally and efficiently
Preferred Skills
- None specified
Pay range and compensation package
- Weekly wages
- Paid holiday entitlement
- Public sector work experience
- Company pension scheme
Equal Opportunity Statement
We are committed to diversity and inclusivity.
For further information please apply with your up-to-date CV by clicking the button.
Call Center Representative employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially non-emergency transport services. Understanding the terminology and processes will help you communicate effectively during the interview.
✨Tip Number 2
Practice your telephone etiquette and active listening skills. Since this role involves handling a high volume of calls, demonstrating your ability to manage conversations smoothly will set you apart.
✨Tip Number 3
Be prepared to discuss scenarios where you've handled sensitive information or difficult callers. Sharing specific examples can showcase your professionalism and problem-solving abilities.
✨Tip Number 4
Highlight your flexibility in working hours during the interview. Since the role requires evening and weekend shifts, showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous call centre or high-volume phone handling roles. Emphasise your excellent telephone manners and ability to handle sensitive information.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Call Center Representative role. Mention your flexibility to work evenings and weekends, and how your skills align with the job requirements.
Highlight Qualifications: Clearly list your qualifications, particularly your GCSEs in English and Maths. If you have additional certifications or training relevant to the role, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Communication Skills
As a Call Center Representative, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from previous experiences where you successfully handled calls or resolved issues.
✨Highlight Relevant Experience
If you've worked in a call centre or have experience with high-volume phone handling, make sure to mention it. Discuss specific situations where you managed difficult calls or provided exceptional customer service, as this will show your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations. Think about common challenges in a call centre environment, such as dealing with upset callers or managing multiple tasks, and prepare your responses accordingly.
✨Demonstrate Flexibility and Availability
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Emphasise your willingness to work evenings and weekends, as this shows your commitment to meeting the needs of the service.
