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For Companies At a Glance
- Tasks: Provide top-notch IT support to VIP users, solving tech issues and ensuring smooth operations.
- Company: Join a dynamic team in Newcastle, dedicated to delivering exceptional tech solutions.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a supportive culture where your skills make a real impact on clients' experiences.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication abilities required.
- Other info: Opportunity to work with high-profile clients and enhance your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
Location: Newcastle
Competitive Salary
Working hours: Mon-Fri, 40 hours per week (available to work outside core hours)
The Senior Onsite Technician is responsible for providing advanced onsite and remote technical support to VIP users. Your role will ensure that their technology needs are met with the highest level of service and professionalism. The ability to build and maintain strong relationships is essential to success in this role.
Main responsibilities
- Provide Dedicated Support (computers, printers, phones, tablets...) - Offer personalized onsite IT support to VIP users, addressing their technical issues promptly and efficiently
- Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues for VIP clients, ensuring minimal disruption to their workflow
- System Maintenance: Perform regular maintenance and updates on VIP clients' devices, including laptops, desktops, mobile devices, and other peripherals
- Videoconferences: Ensuring the videoconferences are working correctly, troubleshooting technical issues that arise during meetings, and providing technical assistance to participants
- Incident Management: Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner
Senior Onsite Technician employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onsite Technician
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in onsite support. Being well-versed in the specific hardware and software that VIP users typically rely on will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills, as building strong relationships is key in this role. Consider role-playing scenarios where you explain technical issues to non-technical users to enhance your ability to convey complex information clearly.
✨Tip Number 3
Network with professionals in the IT support field, especially those who work with VIP clients. Attend industry events or join online forums to gain insights and potentially get referrals for the position.
✨Tip Number 4
Prepare for situational interview questions by thinking of examples from your past experiences where you successfully resolved technical issues under pressure. This will demonstrate your problem-solving skills and ability to handle challenging situations.
We think you need these skills to ace Senior Onsite Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in providing onsite and remote technical support. Emphasise any previous roles where you supported VIP users or managed incidents effectively.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues for clients and built strong relationships.
Showcase Technical Skills: Clearly list your technical skills related to hardware, software, and network troubleshooting. Include any certifications or training that demonstrate your expertise in supporting various devices and systems.
Highlight Communication Skills: Since the role involves working with VIP users, emphasise your communication skills. Provide examples of how you've effectively communicated technical information to non-technical users in the past.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with troubleshooting hardware and software issues, as well as any specific tools or systems you've used in the past. This will demonstrate your capability to handle the technical demands of the role.
✨Emphasise Relationship Building
Since the role involves supporting VIP users, it's crucial to showcase your ability to build strong relationships. Share examples from your previous roles where you successfully managed client relationships and provided exceptional service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you diagnosed and resolved technical issues under pressure, and be ready to explain your thought process and the outcome.
✨Demonstrate Your Adaptability
The job may require working outside core hours, so it's important to convey your flexibility. Discuss your willingness to adapt to changing schedules and how you've successfully managed similar situations in the past.
